VP of Retail Operations

29 days ago
Full time role
In-person · Texas, US... more
Gridmatic is seeking a highly motivated and detail-oriented professional to join our team as Vice President of Retail Operations. The ideal candidate will bring expertise in managing Commercial & Industrial (C&I) customers, deep knowledge of regulatory compliance within ERCOT and PJM markets, and a strong track record in strategic planning and execution. This role demands strong analytical skills, excellent communication, and the ability to collaborate with cross-functional teams to drive operational improvements.


Responsibilities

  • Define the customer experience and internal workflow for all C&I customers; lead the Operations team to cover the functional areas of enrollment, adds/drops, billing, commissions, and customer service.
  • Oversee and support complex billing processes for large and flexible load customers.
  • Maintain oversight of commissions plans and provide support as needed.
  • Lead regulatory initiatives, including staying informed on PUC/FERC developments, preparing filings, and submitting annual reports.
  • Develop and formulate strategies to address current and future customer needs and market demands.
  • Draft and review customer agreements, legal documents, and ad hoc contracts as required to support business operations.
  • Collaborate closely with Supply, Sales, and Accounting to achieve company objectives.

Skills & Qualifications

  • Proven experience working with Commercial & Industrial (C&I) customers with at least 10 years of experience in the retail electricity markets.
  • Extensive experience in ERCOT and PJM markets.
  • In-depth knowledge of energy industry standards and regulatory requirements.
  • Strong analytical and problem-solving abilities.
  • Excellent time management and organizational skills, with the ability to prioritize in high-pressure, multi-tasking environments.
  • Self-starter with the ability to work independently in a dynamic start-up environment.
  • Skilled at assessing and recommending improvements to streamline operational processes.