Shop Coordinator - Bo

ABOUT US

Easy Solar is the leading solar company in Sierra Leone, distributing and financing high-quality solar products and appliances for those with limited or no access to the conventional grid. Customers can finance their purchases over time by paying in weekly or monthly installments, with the option to pay via cash or mobile money. To date, Easy Solar has reached more than 1,000,000 beneficiaries, distributed through its extensive network of agents and outlets throughout all of Sierra Leone’s 16 districts.

OVERVIEW OF THE ROLE

Easy Solar is looking to recruit a dynamic shop coordinator to handle with the day to day running of the Bo shop.

RESPONSIBILITIES

• Running the day-to-day operations of the Easy Solar Shop (the local Easy Solar representation), ensuring a great customer experience through friendly and professional service and by providing an inviting environment
• Guiding and serving Easy Solar customers along the final steps before the hand-over of their Products (incl. the customer qualifications check, the signing of the contract, and arranging the installation appointment)
• Tracking information and managing stocks, using Easy Solar’s software systems
• Ensuring walk-in customers are excited by sharing information about Easy Solar’s products and services
• Training the customer on appropriate use of the Products (during hand-over and after sales)
• Managing the support staff at the Easy Solar Shop
• Conducting daily sales meetings with Shop Staff and Brand Ambassadors in order to effectively plan routes and/or activities for the day.

Required Skills, Education and Experience

• Bachelor’s Degree (preferably a business/management degree) 
• Minimum of 2 years work experience in a customer service related field
• Strong organizational skills
• Fluency in English and Krio; local language skills are desirable
• Excellent communication skills and strong service orientation
• Dynamic, target-driven and highly motivated self-starter that possesses a hands-on approach and social competencies for teamwork and management
• Strong customer service orientation

What We Offer

• A very attractive, performance based, remuneration with benefits
• Plenty of opportunities to grow within the company and take management positions
• The opportunity to take part in one of Sierra Leone’s most exciting entrepreneurial projects that has a strong commitment to outstanding customer service, user-friendly high-quality life-changing devices and environmental sustainability
• Frequent coaching and training
• The opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiasts