(Senior) IT Support Specialist

  • Aurora Solar
  • Remote
  • Nov 17, 2021
Information Technology

Job Description

About the role:Aurora Solar is a fast-growing Series C company on a mission to create a future of solar energy for all. Aurora makes the software that is enabling society to transition to a world powered by solar power. It’s our goal to have every solar installation in the world pass through our software, which has already been used to design millions of solar projects. Named one of “The Best Places To Work in 2021” by BuiltInSF.com and awarded #1 Solar Software platform by Solar Power World, Aurora is disrupting the energy industry and changing the course of history. In this role, you will ensure all Aurorans are set up for success by answering service requests, providing best practices, and assisting with any technical hurdles that may arise. You will also influence our IT support scope by listening to our staff and implementing new solutions that can help them succeed. Come join a team where you can make a difference ensuring the inner workings and tools of the company run smoothly.We are a passionate and diverse team that aspires to be the best place for the best people and we’re looking for talented individuals to accelerate our exponential growth as we continue to scale. If you are looking for a stimulating and fulfilling role, come join us!

What you’ll do:

  • With a primary focus on the IT Service Desk, identify, troubleshoot, solve or escalate issues arising from end-user hardware and account-related inquiries.
  • Read the importance of current requests and prioritize accordingly.
  • Escalate and redirect issues to the appropriate departments as needed.
  • Educate and evangelize best practices through a combination of written documentation and opportunities for internal presentations.

What we value:

  • Previous quantifiable experience in technical support, specifically Service Desk workflows - preferably Second Level.
  • Cross-functional communication skills, both written and verbal.
  • A deep desire to grow and contribute to the success of others.

Aurora is dedicated to building a diverse and inclusive workforce of people who believe in and are passionate about creating a future of solar energy for all. We are an equal opportunity employer, we welcome and consider qualified applicants regardless of gender identity, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. We encourage you to apply even if you believe that you do not meet all of the above criteria!For San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Organization Type


Organization Size



Buildings & Cities, Energy, Supporting Catalysts

Drawdown solutions

Distributed Solar Photovoltaics, Utility-Scale Solar Photovoltaics

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