Customer Service Associate – International Contract Management

Location:

Remote - Pennsylvania, United States of America

Job ID:

R0067577

Date Posted:

2024-11-27

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

Customer Service & Contact Center Operations

Job Schedule: 

Full time

Remote:

Yes

Job Description:

General Information:
This person will provide a direct interface with both International customers and HITACHI locations worldwide.  This person will assist Marketing and Field Sales in establishing a cost-competitive approach in negotiating foreign contracts. This person will also provide expertise in International Trade Terms, U.S. & foreign trade compliance, documentation requirements, financing, and INCO terms.
This person will be expected to possess knowledge & understanding of HITACHI Group directives.  This position requires high persuasion & negotiations skills, as well as a pleasant personality and ability to handle stress well. This role will require efficiency in Microsoft Office (e.g. Excel, Word, PowerPoint, etc.  Expertise in SAP would be a benefit, but is not a necessity.

Your Responsibilities:

• Manage contents of contracts for specific details to ensure compliance to corporate policies as well as national & foreign government regulations.
• Manage contracts from order-entry process until product is delivered to the customer and payment is received.
• Expedite all orders for necessary documentation, i.e. Import License, Export License, Letters of Credit, Inspection Authorization, etc.
• Prepare all necessary shipping documentation, i.e. Invoice, Packing List, Certificate of Origin, USMCA Certificate, all documentation required on a Letter of Credit, etc.
• Maintain vast relationships within HITACHI and among external parties (e.g. banks, steamship lines, freight forwarders, packers, customers, etc.) to provide our customer with the highest quality customer service.
• Utilize HITACHI’s tools and processes, including product configuration tools, order entry & invoicing systems, etc.
• Responsible for order tracking and assurance of on-time customer delivery.
• Work with HITACHI Logistics on export arrangements.
• Invoice the customer for HITACHI factories in accordance with INCO Terms.
• Additional duties may be assigned, as needed.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
   

Your Background:

• Bachelor’s Degree in Business, Marketing, or relate fields.
• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Recent experience working with international transportation operations, especially with Export Compliance.
• Knowledge of INCO terms.
• Previous experience with business-to-business (B2B) customer support; international client support experience is preferred.
• Knowledge and skill in utilization of computer databases applications, & systems – efficiency using MS-Office (Excel, Word, PowerPoint, etc.) is necessary, and experience using SAP is highly preferred.
• Experience using Customer Relationship Management.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: us-pg-askhr@abb.com. Resumes and applications will not be accepted in this manner.