Working Student - Customer Success Management (F/M/D)
OUR VISION
When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more streamlined, and more creative - because they have the digital foundation to build the world they want to live in.
That’s what NavVis offers in all our products and services: the tools to not just map the world as it is, but to pave the way to a better future. To forge something new. Physical or digital, there is only one reality. And it’s the reality NavVis empowers people to build better.
THE OPPORTUNITY
Do you want to gain first-hand experience in the field of Customer Success Operations (CSOps) at a fast-growing international company?
CSOps is a rapidly emerging field of specialists that build the backbone of customer interactions. In this role, you will have the opportunity to improve customer satisfaction by creating engaging and informative content for our user enablement tool as well as analyze user metrics to identify additional ways to improve customer success. As part of our Enterprise Professional Services team, you will work closely with experienced consultants, project managers, and customer success experts to enable the best usage of our digital factory solution for our customers and by that drive our ambitious growth agenda.
If you are analytical, have technical affinity and a passion for creating impactful content, and enjoy the idea of taking ownership, you could be the person we are looking for!
HOW YOU WILL MAKE AN IMPACT
- You will own and manage the content distribution and user metric analysis tools
- You will support the NavVis Connect community, a community that connects our enterprise customers with each other
- You will support the team on a variety of operative and explorative tasks while managing our newest integrations to our digital factory solution
- You will be involved in the continuous improvement of our existing processes on various projects directly related to our customer interactions and by that ensure customer success
- You will have the opportunity to attend meetings with our customers and be an active part of our customer interaction
WHAT WILL HELP YOU SUCCEED IN THE ROLE
- You have in-progress studies in economics, business administration, marketing management or a similar field
- Well-established skills in Excel, and a broad knowledge of HTML & AI / ChatGPT will empower you to work independently on and take ownership of your tasks
- A broad knowledge of content creation as well as graphic and website design will enable you to build up an innovative way of customer interaction and improve our customer related processes
- Fluency in English is required since it is our official language of communication, while native-like German skills will be beneficial for creating content in German!
HOW WE WILL KNOW WE ARE A PERFECT MATCH
Your recruiting partner for this role is Madhulika (she/her). You can expect to go through a screening call, and up to 2 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.
HOW WE WILL KEEP YOU SMILING
- It's important to take a break from work! We offer 20 days of paid time off per year
- We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
- A competitive salary that values the strengths you bring
- Up to 4000 EUR employee referral bonus
- As an intern or a working student at NavVis, you will have the chance to be truly involved in projects and gain first-hand experience in a fast-growing company
- We care deeply about the development of our student employees. Your supervisor will do regular 1:1s & retrospectives to make sure we are constantly getting better at what we do. You will also have the chance to be involved in our 360° developmental feedback aimed at holistic professional development
- Great potential for internal growth and exploring wider opportunities within NavVis
ABOUT US
NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals from across the world trust our ground-breaking technology, which is designed to capture and share the built environment as photorealistic digital twins.
More than 300 people from over 70 countries and offices spread around the globe make us a truly international and diverse place to work. With the innovation of startups and the stability of large enterprises at our core, we combine the best of both worlds.
You will be part of an open culture that encourages the sharing of ideas and thrives on mutual trust, respect, and transparency. We love giving and receiving honest feedback that will empower us to continuously improve and grow in the right direction.
Do you share our passion for our disruptive technology and want to be a part of our dynamic growth journey? You will get to own projects, implement innovative solutions, and be recognized for your successes!
We derive our strength from our diversity.NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.
Together with you, we build NavVis!
If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.