Business Operations (BizOps) Manager

ABOUT ZOOMO

At Zoomo, we’re pedalling hard for net-Zero, and our vision is to transition every urban delivery mile to light-electric vehicles. The world is shifting to on-demand delivery and we’re providing the wheels to make it happen. Zoomo is the world’s leading provider of e-bikes for delivery, we’re a fast growing start-up with operations in the US, UK, France, Spain, Germany , Australia and we’re just getting started. We’ve raised >US$50m and are a trusted partner to some of the world’s most innovative companies including Uber, Doordash, Gorillas and Getir. And now we’re looking for more passionate self-starters to grow with us. Expect to join a fast paced and supportive environment where opportunities are unlimited and your career development is our priority.

THE ROLE

We are looking for a rockstar Business Operations (BizOps) Manager who will guide us through our next phase of growth in the US. Expect to wear many hats, work hand-in-hand with the rest of the US team, and have career coaching that will enable your growth beyond this role and further within the business.

The BizOps Manager will report directly to the US Head of BizOps and work hand in hand with counterparts in the EU, UK and Australia teams, as well as leaders within the US business.

The US business has seen exponential growth in 2021 driven by deals with delivery businesses that want to invest in rider safety and efficiency, and in particular supported by the recent wave of Convenience Grocery delivery growth. We need someone to see us through the next wave of growth, which we expect to be just as supercharged. If you care deeply about making the world a better place, working with amazing people and implementing the strategies you build - this is the role for you.

RESPONSIBILITIES:

Help us achieve our next 10X growth in the US through:

• Growth Strategy; helping us to build a plan for the future including answering key questions:
  • How many cities in the US should we expand to to meet our growth targets, and how should we operate in those cities?
  • Which business segments should we be focusing our sales efforts, and how many deals do we need to make to meet our sales targets?
  • As we also target individual customers (non-businesses), how should we position ourselves? Should we go after commuters or stick to couriers?
  • How do the answers to the above questions change as our hardware team in Australia make more and more vehicle types available to us next year?
• Operational Excellence; ensuring our overall Operations act as like a well oiled machine - improving warehouse efficiency, fleet health, supply chain effectiveness, service levels and reporting
• Customer Success; enabling our Enterprise team to blow our clients’ expectations out of the park through CSM playbooks and an integration with our clients
• Project Management; being a Swiss Army knife and scoping, implementing and managing performance of cross-functional projects, ensuring Zoomo is able to deliver on key results
• Business Performance & Planning; scoping out and coordinating the performance management metrics, dashboards and processes needed to ensure that we meet our targets
• Team; being the voice of the US BizOps team to counterparts in the EU, UK and Australia. Additionally, we will want this person to help build up the Operational Strategy team, so we are looking for a candidate with strong leadership qualities who will be able to attract and hire other rockstars

Requirements

WHAT WE LOOK FOR:

• Bachelor's degree, with at least 2-4 years experience in consulting, strategy, operations, project management or any other related fields
• Owners mindset and an ability to take initiative in a constantly-changing work environment
• Track record of building things from the beginning and getting things done
• Excellent communication with the ability to engage and align internal stakeholders
• Analytical expertise along with experience leveraging data to inform and support critical decisions
• Strong attention to detail
• Relevant industry (bike, automotive, mobility, startup, technology) experience advantageous

Benefits

At Zoomo, we celebrate diversity and are committed to creating an inclusive environment and equal opportunities. We offer you the chance to be part of an organisation in hyper-growth mode with plenty of opportunities for personal development, including:

• The chance to be part of a close-knit team which is committed to making a positive change towards a sustainable world
• Competitive salary on offer, plus equity options.
• Flexible working hours and a hybrid remote/office work model.
• Tech Allowance
• Monthly Wellbeing Allowance
• Complimentary Coffee, Snacks and an E-bike

Zoomo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.