Lead Analyst, Utility Relationships

Do you want to be part of the solar revolution that is transforming the energy landscape? Do you have a passion for making our environment better for this generation and the ones that follow? Does working for a fast paced, growing company that is leading the way into new markets sound exciting to you? Come join us as we take on new challenges and help build a better tomorrow. Our mission is clear: to reshape the energy landscape, delivering value to our clients and partners while benefiting our communities and society at large. Let’s make a difference together. Join our team!

SUMMARY

At Nexamp, we strive to make data-driven decisions and our Lead Analyst, Utility Relationships role is critical to ensuring that Customer Experience leadership team can do just that. This position will report to the Director, Utility Relationships and help support the process for building strong relationships with our utility partners across the entirety of Nexamp’s community solar commercial and residential customer base.

The role will drive analyses to improve Nexamp’s overall customer experience, specifically around the strategic relationships with our key utility partners. This will include building scorecards and identifying trends that can be utilized by the Director, Utility Relationships to improve and deepen existing relationships with our utility partners. The ideal candidate will love working cross-functionally in a fast-paced environment to analyze trends in business results and provide recommendations.

RESPONSIBILITIES

The role will be responsible for integrating and interpreting data from diverse sources to drive decision making and provide recommendations to leadership. In this position you will be working with the Director of Utility Relationships and the VP, Customer Experience & Operations to identify opportunities for improvement.

The day-to-day responsibilities of the role include:

Trend Analysis

• Lead analyses to understand business results and identify trends across our customer experience and billing operations functions. Identify opportunities to improve the overall data we receive from our utility partners.
• Review incoming utility revenue data to identify areas of operational improvement.
• Monitor the impact of ongoing operations by designing tracking mechanisms, analyzing results, and partnering with the business on recommendations to improve results.

Scorecard Development

• Combining internal operational data, voice of the customer feedback and utility data to create a scorecard for each strategic business partner.
• Build presentations and scorecards for the Director, Utility Relationships to present to various regulatory working groups. 

Process Optimization

• Addressing ad hoc issues impacting our internal operations or the customer experience with speed and urgency, working with internal teams to drive positive outcomes.
• Identify, frame, and execute deep-dive analyses as trends arise in operational results.
• Lead various ad-hoc analytical projects as requested by the leadership team.
  

QUALIFICATIONS

Ideal candidate is data-driven, self-motivated, results-oriented, and operate well in a collaborative, team environment. Key qualifications are as follows:

• 5+ years of experience in operations analytics-related roles
• Advanced excel skills and experience with PowerBI preferred
• Highly motivated, resourceful, and inquisitive, proven track record of taking ownership and successfully delivering results in a fast-paced and dynamic environment.
• Strong problem-solving skills with a proven ability to develop recommendations based on solid analyses that address the root cause and explain the impact to the business.
• History of teamwork and collaboration across various functions to identify opportunities and resolve challenges

If you don’t meet 100% of the above qualifications, but see yourself contributing, please submit an application. We encourage people from minority or marginalized groups to apply.

At Nexamp, our mission is building the future of energy, so it is clean, simple, and accessible for all. We believe a diverse team brings different perspectives and experiences, thus benefiting our work. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.

PERKS & COMPENSATION

Not only will you get to work with a group of innovative, dedicated, and motivated peers, you will also have access to all the benefits that Nexamp Offers! This includes: our competitive compensation package; a 401 (k) employer-match; health, dental, & vision insurance with company contribution; Flexible Paid Time Off; Commuter Benefits and Cell Phone Reimbursement. We provide healthy snacks, coffee, in-office and online yoga sessions, volunteer opportunities, company outings, and more!

 NEXAMP VALUES AND MISSION

Building the future of energy so it is clean, simple and accessible

Nexamp is building the energy infrastructure of tomorrow and reinventing the way people interact with the electricity that powers their lives. By deploying a distributed network of locally sourced clean energy, we seek to reduce the negative effects of climate change. Our team’s diverse experience drives innovation from the ground up and with a singular passion: to deliver an accessible and sustainable energy future for all.