Working Student in Operational Risk and Change Management (f/m/d)

You would work in the team responsible for defining and rolling out a product management framework through a thorough change and incident management process with the aim to ensure an increase in quality and a reduction in operational risks related to change and running business. The responsibility for actively monitoring as well as proactively identifying operational risks is also part of the department scope along with conventional reactive measures. As Working Student in Operational Risk and Change Management, you are expected to:

• Execute the coordinator role for several operational change process use caseses such as
  • The Novation process,
  • Cost Code Management,
  • Portfolio setup or change requests,
  • Material adverse change process,
  • and supporting your team members to implement further use cases going forward.
• Create and maintain dashboards on incident statistics in Service Now for middle and senior management and stakeholders in Risk and Operations.
• Maintain and administer policies & procedures/process documentations
• Conduct daily & monthly Incident Reporting
• Perform regular and ad hoc monitoring on relevant business activities and prepare management reports on operational risk related incident reviews