We are looking for a dynamic Enterprise Customer Success Manager to look after our key customer relationships in our fastest growing market, France. Expect to join a fast-paced and supportive environment where opportunities are big and career development important.
France is one of our most important markets in Europe (and the world!). We need someone just as important to make our customers happy and excited by our level of services. If you care deeply about making the world a better place and working with amazing people - this is the role for you.
Our team is made up of mad geniuses that know how to have fun. You'll be working closely with a music instructor, a compulsive shopper and rave enthusiasts. If there is something different about you, you will fit right in.
Do you want to be part of a huge growth story, lead the charge and smash through barriers? Do you get your energy from seeing the direct impact of your work on customers who need our solution? If so, we want to talk to you!
At Zoomo, we're leading the charge in enabling our vision to transition every urban mile to light electric vehicles (LEV) that are accessible to build carbon-neutral cities. To that end, we are building the world’s most convenient, affordable, and safe e-bike platform.
In the short span since the founders went full time in 2019, Zoomo has raised over $60M from some of the world’s savviest investors and built world-leading utility e-bikes and a disruptive business model for their distribution and maintenance. We're a fast-growing start-up with a global footprint across Australia, United Kingdom, Germany, France, Spain, United States, and the Philippines, where we are now the trusted partner to some of the world's leading and most innovative companies like Uber, DoorDash, Domino’s, Pizza Hut, Wholefoods, Gorillas, Just Eat, Getir, and many more.
Reporting to the General Manager, you will be leading one of the most critical aspect of our business, relationships with our core customers! This is a hands-on, 360 role, supporting everything from after-sales support, account management and ensuring the long term success of our B2B accounts.
You will apply your experience in operations, account management, partnerships, and growth strategy, to drive B2B growth in France. As a data-driven, entrepreneurial and creative individual, you will contribute on everything from online experiences, pricing, product structure and hardware choices.
If you're looking for ownership and the opportunity to build relationships with some of the most exciting companies to drive the Zoomo's growth, you should apply now. Some of your responsibilities will include:
Traits that we are looking for:
At Zoomo, we offer: