Enterprise Customer Success Manager

We are looking for a dynamic Enterprise Customer Success Manager to look after our key customer relationships in our fastest growing market, France. Expect to join a fast-paced and supportive environment where opportunities are big and career development important.

France is one of our most important markets in Europe (and the world!). We need someone just as important to make our customers happy and excited by our level of services. If you care deeply about making the world a better place and working with amazing people - this is the role for you.

Our team is made up of mad geniuses that know how to have fun. You'll be working closely with a music instructor, a compulsive shopper and rave enthusiasts. If there is something different about you, you will fit right in.

Do you want to be part of a huge growth story, lead the charge and smash through barriers? Do you get your energy from seeing the direct impact of your work on customers who need our solution? If so, we want to talk to you!

About Zoomo

At Zoomo, we're leading the charge in enabling our vision to transition every urban mile to light electric vehicles (LEV) that are accessible to build carbon-neutral cities. To that end, we are building the world’s most convenient, affordable, and safe e-bike platform.

In the short span since the founders went full time in 2019, Zoomo has raised over $60M from some of the world’s savviest investors and built world-leading utility e-bikes and a disruptive business model for their distribution and maintenance. We're a fast-growing start-up with a global footprint across Australia, United Kingdom, Germany, France, Spain, United States, and the Philippines, where we are now the trusted partner to some of the world's leading and most innovative companies like Uber, DoorDash, Domino’s, Pizza Hut, Wholefoods, Gorillas, Just Eat, Getir, and many more.

The Role

Reporting to the General Manager, you will be leading one of the most critical aspect of our business, relationships with our core customers! This is a hands-on, 360 role, supporting everything from after-sales support, account management and ensuring the long term success of our B2B accounts.

You will apply your experience in operations, account management, partnerships, and growth strategy, to drive B2B growth in France. As a data-driven, entrepreneurial and creative individual, you will contribute on everything from online experiences, pricing, product structure and hardware choices.

If you're looking for ownership and the opportunity to build relationships with some of the most exciting companies to drive the Zoomo's growth, you should apply now. Some of your responsibilities will include:

• Be responsible for after-sale support
• Present to prospective clients (both face-to-face and digitally)
• Accelerate sales through education and engagement
• Develop long-term strategic relationships with key accounts
• Represent Zoomo in key discussions
• Ensure that our central teams have the latest feedback from our B2B customers
• Support the development and operationalisation of B2B products and services

Requirements

• 2-3+ years of relevant experience in selling products and services into new markets
• Exceptional communication and organizational skills, both within Zoomo and with external accounts. Able to communicate and listen effectively; great written, verbal and presentation skills
• Self-starter mentality. Excited by a growth environment and willing to try new strategies while keeping the focus on achieving results. Focus on getting things done without needing to rely on established processes
• Analytical thinking. Data-driven mentality and strong business judgment. Able to roll up your sleeves and analyze the data and pull key insights
• Strong interpersonal skills. Able to build and manage strong relationships with their team, cross-functional colleagues, and external partners
• Start-up experience is valuable
• Experience selling to restaurant chains and / or last mile logistics companies is a plus

Traits that we are looking for:

• Proactive and passionate self-starter with bias towards action and constant prioritization
• Track record of getting things done , Know when you have enough insight to make-a-call and apply the 80 / 20 rule - rapid high-quality decisions
• Analytical - Able to ‘think big' as well as execute ‘on-the-fly'
• Strategic thinker - Can stay one step ahead when thinking about the impact of the changes
• Adaptable fixer - enthusiastic, flexible & adaptable with the ability to remove barriers & bottlenecks via facilitation, creativity & resourcefulness.
• Can build "stuff" - approaches, processes, tools and change methodologies
• Inquisitive - infectiously curious, thoughtful and happy to question the status-quo
• Joyful: you are ready to smile and have fun with us, even if things go wrong. We care about and back each other up
• Passionate: you believe in e-mobility, Zoomo's mission, and our values

Benefits

At Zoomo, we offer:

• Competitive salary on offer, plus equity options
• Flexible working hours and a hybrid remote/office work model
• Tech Allowance for Buy-Your-Own device
• Monthly Well-being Allowance
• Complimentary E-bike
• Pet-friendly office at HQ
• The chance to be part of an organisation in hyper-growth with plenty of opportunity for personal development
• The full support of an experienced management team in helping you meet your targets and your professional development goals