Deployment Lead

over 2 years ago
Full time role
Remote... more
Remote... more

Company

Afresh is on a mission to reduce food waste and increase access to nutritious food globally by transforming the fresh ...

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Job Description

Afresh is on a mission to eliminate food waste and make fresh food accessible to all. Our first A.I.-powered solution optimizes ordering, forecasting, and store operations for fresh food departments in brick-and-mortar grocers. With our Fresh Operating System, regional and national grocery retailers have placed $1.6 billion in produce orders across the US and we've helped our partners prevent 6.9 million pounds of food from going to waste. Working at Afresh represents a one-of-a-kind opportunity to have massive social impact at scale by leveraging uncommonly impactful software – we hope you'll join us!

About the role

We are a passionate team united by our mission to make an impact. As an Afresh employee, you’ll own meaningful work that will challenge you and change the future of how fresh, nutritious food makes its way through the supply chain.

As a Deployment Lead, you will be responsible for leading successful integrations and launches with all of our retail partners. You will build effective partnerships with our customers' Operations, Merchandising, and leadership teams to drive the success of our end-to-end deployments. You will also build relationships with the in-store produce managers, training them to use the Afresh operating system to write great orders! Internally, you'll work cross-functionally and contribute to the playbook for our team so we can continue to perform successful deployments with future customers at an even larger scale.

You have commercial experience, love driving projects to completion in a fast-paced environment, and are excited to reduce fresh food waste in the grocery industry!

  • Lead and execute successful deployments with our partners
  • Deeply understand our customers' operations and how the Afresh solution maps to these to provide maximum value
  • Create detailed, actionable deployment plans that enable both Afresh and our customers to understand and execute on the full scope of our deployment processes
  • Build trusted relationships with our partners’ point people including project management, store teams, operation leads, and executive teams
  • Work cross functionally across Afresh's teams to manage the deployment process, including work with our Executive, Engineering, Product, Support, Customer Success, and Sales teams
  • Serve as the liaison between Afresh’s teams and our partners
  • Capture learnings and best practices from deployment efforts to create a sustainable, replicable playbook for future deployments

Skills and experience
The following represent attributes our ideal candidate possesses. We encourage all highly-qualified candidates to apply, even if they do not fulfill all the listed criteria.

  • Exceptional project management skills to keep multiple complex projects spanning many external and internal stakeholders on track simultaneously
  • Customer empathy and ability to build meaningful relationships with a wide variety of stakeholders at our customers
  • Self-reliance to source answers within potentially ambiguous circumstances
  • Effective cross-functional collaboration
  • Understanding of customer business processes, and ability to utilize expertise and appropriate product functionalities to address customer issues
  • Commercial mindset that allows you to understand and act on what our customers care about most
  • 5+ years experience managing client relationships
  • 3+ years experience in product implementations/deployments (SaaS preferred)
  • Demonstrated ability to drive projects to completion
  • Experience in grocery or retail industry preferred
  • Experience in sales and sales processes
  • Excellent written and verbal communication skills
  • Proficiency in SQL, Excel, and Tableau or other dashboarding tools
  • Open to travel

About Afresh

Founded in 2017, Afresh is working on the #1 solution to curb climate change: reducing food waste. By combining human insight and transformative technology, we're helping grocers provide fresher food to customers at more affordable prices.

Afresh sits at an incredible intersection of positive social impact, rocket ship financial growth, and cutting-edge technology. Our best-in-class AI research has been published in top journals including ICML, and we've raised over $30 million in funding from investors including Eric Schmidt's Innovation Endeavors and James McCann (former CEO Tesco, Ahold, Carrefour). In 2021, we received an Honorable Mention for Fast Company's World Changing Ideas in Food.

Fresh is the past, present, and future of our food system – the waste we create today will impact our planet for years to come. Join us as we continue to build a vibrant, diverse, and inclusive team that embodies our company’s values of proactivity, kindness, candor, and humility.

Afresh provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity/expression, marital status, pregnancy or related condition, or any other basis protected by law.

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