Tech-driven Customer Support Specialist

Are you passionate about delivering great customer experiences for both end-users and partners, have a good technical understanding and do you want to be part of the amazing growth journey in Spirii?

Would you like to be part of the green transition to reduce the CO2 impact in our environment by helping Spirii lead the transition towards simpler, smarter sustainable transportation?

Then you might be the one we’re looking for!

You will join Spirii’s talented and dedicated team, working to support end-users and partners in their use of our innovative products and services while delivering outstanding customer experiences.

As part of our Customer Support team, you will be handling a wide range of tasks within technical support, financial and technical administration, customer service etc. However, this role is more technical than the average support role at Spirii. You will be expected to take the lead in troubleshooting issues within areas such as software solutions, roaming, payment services, etc.

If you thrive on problem-solving, collaborating with others, and taking the initiative, this is your chance to make a real impact.

You will report to our Head of Operations.

What You Will Be Doing

· Supporting end-users (charging issues, financial issues, etc.)

· Assisting partners (educating and supporting them in the use of products, etc.)

· Technical troubleshooting and bug reporting

· Working together with our engineers to facilitate documentation of standard operating procedures on payment terminals and roaming tasks

· Handling various ad hoc tasks

Who You Are

· You are customer-focused and are committed to providing excellent support and ensuring customers and partners feel heard and valued.

· You are tech-savvy and enjoy tackling technical challenges.

· You are a fast learner, curious, and eager to continuously expand your skills and knowledge of new products, systems, and processes.

· You can work independently while being an excellent team player.

· You have strong communication skills and can interact effectively with individuals at all levels of an organization, both internally and externally

· Are comfortable handling challenging conversations and interactions with confidence

· You are ambitious, striving for success for our customers, our company, and yourself, all while maintaining a focus on execution excellence

Qualifications

· Fluent in spoken and written Danish and English. Additional languages are an advantage

· Experience in customer support of B2B and B2C

· Experience working in CRM, Customer Engagement, and ERP systems

· Experience supporting advanced software solutions

· One or more of the following qualifications would be a major advantage

· Experience within the e-Mobility industry

· Payment Knowledge. Understands the roles in the payment ecosystem and can quickly untangle issues related to payments

· Roaming knowledge. Understanding the roles and mechanisms of roaming and having experience in troubleshooting issues etc.

Benefits

· Flexible Work Environment: Enjoy a collaborative, inclusive, and open workplace designed to fit your needs and support work-life balance.

· Competitive Package: Receive a competitive salary, an 11% company pension plan, and a comprehensive benefits package.

· Time to Recharge: Benefit from 32 paid vacation days (5 weeks + 5 extra) and paid parental leave to focus on what matters most.

· Career Growth: Access professional development opportunities and grow your career in a high-impact, high-growth industry.

· Stay Energized: Enjoy excellent coffee, tea, free snacks, and subsidized lunches at the office.

· Stay Active: Use our Spirii gym and shared company car to keep moving.

· Make an Impact: Be part of a team driving the future of sustainable energy while working on meaningful projects.

About Spirii – Who We Are

Spirii is a full-service e-Mobility provider, which offers hardware and software charging solutions to companies in the private and the public sector. Spirii has recently celebrated its four-year anniversary as a founded company, however the people in Spirii have extensive experience working with electric cars and charging, as well as development of future transport- and energy systems.

Spirii is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Spirii strives to create an inclusive and diverse workplace, and we encourage all qualified applicants to apply regardless of age, gender, race, sexual/religious orientation, or disability.