As a Salesforce CTI Admin working within the Salesforce Team you will be responsible for helping design, test, document, and implement approved changes and enhancement requests. You will be exposed to all levels of Salesforce work in a developing and highly functional team (Administrators, Product Managers, Developers, QA, DevOps) with lots of opportunities to share and gain knowledge.  We are currently moving our Contact Center support and development into the Salesforce Team - so there is also some groundwork to be done with exposure to all central departments. Besides the Contact Center related tasks you will help optimise customer service processes, customer experience, research new technologies and ensure delivery required to achieve business success. This position will serve as liaison with the IT department as needed.   Contact Center administration / CTI related tasks include:  <ul><li>Ownership of Contact Center and CTI related topics  </li><li>Be a key partner for organisational change and development processes  </li><li>Create, maintain and manage ring groups, outbound Ids, lists and campaigns </li><li>Support call flow monitoring and maximise the contact center agent assignment </li><li>Manage performance, including monitoring of dropped calls, abandoned rates and other metrics needed to optimise call handling processes </li><li>Functionally manage integration between Contact Center and Salesforce </li><li>Overall documentation related to CTI setup and onboarding  </li><li>Automate onboardings and assignments </li><li>Whatsapp Business setup for global expansion </li></ul> Salesforce administration (Customer Service) and platform tasks include: <ul><li>Help streamline the Customer Service support processes and integration with other systems </li><li>Manage operational requests and troubleshoot issues, working with diverse user groups  </li><li>Further development of Omni-Channel, Chatbot integration, Surveys   </li></ul>

Clean energy for everyone - that is our dream at Enpal. Whether renting or buying, we offer the solar solution in an uncomplicated, quick and flexible manner. From the solar system, the power storage to the wallbox and the intuitive app, we at Enpal offer the worry-free package. Biggest advantage: Enpal gives you six months to decide on the rental or purchase option. Maximum flexibility is guaranteed at a fixed price and without a deposit or reservation fee. We want to build the largest renewables community in Europe. According to the motto &ldquo;digital, decentralized and 100% renewable&rdquo;, our heart beats for the rapid development of a unique company and the fight against the climate crisis. We are only just beginning our journey to becoming the largest energy company in Europe. That's why we're looking for talented people who will accompany us on this path, leave their mark and celebrate successes with us. With us you will find a dynamic working environment, as well as the space to develop yourself and use your strengths. As the first green unicorn in Germany and the fastest-growing energy company in Europe (FT1000 Ranking 2022 by Financial Times &amp; Statista), we are continuing to advance our mission of green energy for everyone. Be part of this success story and change the world together with us! Apply now: www.enpal.de/jobs

Salesforce CTI Administrator (m/f/x)

As a Salesforce CTI Admin working within the Salesforce Team you will be responsible for helping design, test, document, and implement approved changes and enhancement requests.&nbsp;You will be exposed to all levels of Salesforce work in a developing and highly functional team (Administrators, Product Managers, Developers, QA, DevOps) with lots of opportunities to share and gain knowledge.&nbsp;&nbsp;We are currently moving our Contact Center support and development into the Salesforce Team - so there is also some groundwork to be done with exposure to all central departments. Besides the Contact Center related tasks you will help optimise customer service processes, customer experience, research new technologies and ensure delivery required to achieve business success. This position will serve as liaison with the IT department as needed.&nbsp;&nbsp;&nbsp;Contact Center administration / CTI related tasks include:&nbsp;&nbsp;<ul><li>Ownership of Contact Center and CTI related topics&nbsp;&nbsp;</li><li>Be a key partner for organisational change and development processes&nbsp;&nbsp;</li><li>Create, maintain and manage ring groups, outbound Ids, lists and campaigns&nbsp;</li><li>Support call flow monitoring and maximise the contact center agent assignment&nbsp;</li><li>Manage performance, including monitoring of dropped calls, abandoned rates and other metrics needed to optimise call handling processes&nbsp;</li><li>Functionally manage integration between Contact Center and Salesforce&nbsp;</li><li>Overall documentation related to CTI setup and onboarding&nbsp;&nbsp;</li><li>Automate onboardings and assignments&nbsp;</li><li>Whatsapp Business setup for global expansion&nbsp;</li></ul>&nbsp;Salesforce administration (Customer Service) and platform tasks include:&nbsp;<ul><li>Help streamline the Customer Service support processes and integration with other systems&nbsp;</li><li>Manage operational requests and troubleshoot issues, working with diverse user groups&nbsp;&nbsp;</li><li>Further development of Omni-Channel, Chatbot integration, Surveys&nbsp; &nbsp;</li></ul>

Salesforce CTI Administrator (m/f/x)

About the Job

About the Company

Enpal

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