Senior Product Manager

Location: Any of our offices or Home Based  

We’re making zero carbon happen

We’re OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast. 

We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge?

Do great green things with OVO Energy

So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one.

Everyone belongs at OVO

Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. 

We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you.

Where in the world of OVO will I be working?

We’re looking for Senior Product Managers to join our growing OVO Energy Product teams. OVO Retail encompasses everything from customer facing experiences to agent tooling; supporting our members and helping them on their journey to zero carbon by bringing them the right products, at the right time, at the right price. Our teams focus on shaping, defining and delivering the digital experiences for our millions of members and our internal team. 

What will I be doing?

Working as Senior Product Manager, you’ll have the opportunity to transform digital experiences, platforms and tools and define the future of these products. These help our customers identify, pay for and use the right products for them, in a way that suits them. At OVO you’ll work with a talented team of engineers, researchers, experience designers and analysts. You’ll build data-driven and hypothesis-led customer experiences, which deliver against our business strategy.

You’ll experiment your way to fulfilling customer needs and providing value, and you'll often be found story-mapping, canvas-filling, needs-assessing, optimising, stakeholder-managing and test-and-learning. You’ll work closely with the Head of Product and other Product Managers across our domains too.

Key responsibilities include:

• Your focus will be on delivering and optimising great experiences, and ensuring our latest products are always available to buy, use or renew online. 
• Working with the Head of Product, you will own the product vision, strategy and roadmap throughout a product lifecycle.
• You will proactively manage stakeholders to deliver the best outcomes for the business. 
• You will embed customers at the heart of product decisions.
• You will use data to create hypotheses to test, identify and solve problems and to simplify complex customer experiences.
• You are tenacious in gathering online and offline customer insights - including research, customer contact, complaints and reviews - to inform your decisions.
• You don’t give up when challenges or knowledge gaps arise.
• You can demonstrate a strong understanding of the wider business and strategic context in your decision making.
• You communicate clearly and can deliver clear, professional, and confident presentations to a wide range of stakeholders.
• You’ll lead your team with an atmosphere of enthusiasm, fun and commitment.
• Focus on how to get ideas off the ground quickly - identifying the thinnest slice possible to get meaningful customer data.
• Champion your product both in and outside your team - understand how it fits into the wider product offering, how it could evolve and inspire your team to do more.
• Work with others to set ambitious OKRs and take the responsibility to do what it takes to meet them.
• You will establish clear priorities and find ways of articulating them with your own team and the wider business.
• Be an ambassador for our wider product community - using that as an opportunity to learn, get support from other like minded individuals and give back to the wider OVO team.

Is this the job for me?

We’re looking for a candidate who can challenge how things are done currently, pushing themselves and others to innovate to improve their approach to problems. 

Ideally you will have:

• You are an accomplished and experienced product manager with a proven track record of delivering positive business outcomes.
• You are comfortable with the ambiguity that comes from working in a fast-paced environment, highly matrixed environment and adaptable to changing market needs
• Experienced across software development and Agile practices
• You have a good understanding of Agile methods, cross functional working and development at different stages of the product life cycle.
• Experienced using optimisation tools, journey analysis tools etc. 
• You are comfortable prioritising initiatives and ideas based on value and impact, and you can clearly articulate those decisions.
• You are equally comfortable working with leaders and team members alike.
• You have strong analytical skills, able to cut through opinions with data. You are tenacious and find that data you need.
• You are experienced in working in a matrixed organisation with multiple stakeholders.
• You are data driven in measuring the impact of what you build and have a track record of improving your customer’s experience. 
• Experience in the energy and/ or of a highly regulated industry would be advantageous 
• Experience digitising ‘offline’ customer experiences is a plus.

Brilliant benefits for a world-changing team

Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home.

For starters, you’ll get 34 days of holiday (including bank holidays).

Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer:

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!