Head Of Asset Operations

Business Line:  Operate 

Team: Operations  

Purpose / Overview

The Head of Asset Operations will lead, manage, and optimize the operational activities across the company, ensuring alignment with strategic business objectives, efficient use of resources, and achievement of operational excellence. 

They will oversee the smooth running of asset operations, maintenance, customer relationship management and service delivery, ensuring high performance in renewable energy assets and customer satisfaction. The role focuses on driving profitability, safety, and innovation in operations, all while ensuring sustainable growth in line with industry standards.

KPIs:

1. Operational Efficiency: Achieve target KPIs related to asset uptime, capacity utilization, and operational cost reductions.

2. Maintenance Effectiveness: Oversee and account for the implementation of preventative and reactive maintenance programs to improve asset longevity and minimize downtime

3. Customer Relationship Management: Ensure effective Customer Relationship Management processes and results within the business

4. Asset Health & Performance: Maintain and improve asset reliability metrics (e.g., uptime percentage, O&M cost per kW) to ensure optimal returns and achieve target KPIs.

5. Health,Safety, Environment and Regulatory Compliance: Manage and maintain processes to ensure strict adherence to safety protocols, industry regulations, and environmental standards across all operational activities  in country business units

Activities:

1. Align Operations with Business Goals: Work closely with the Executive Team to ensure that operational activities are aligned with broader company goals, contributing to overall growth and efficiency.

2. Team Leadership: Manage and lead operations teams, including field teams, technical support, and customer support, fostering a culture of safety, continuous improvement and high performance.

3. Optimize Asset Operations: Oversee weekly and monthly operations of renewable energy assets, ensuring operational efficiency, asset reliability, and customer satisfaction.

4. Maintenance Strategy Development: Implement and refine maintenance strategies (both preventive and corrective) to maximize uptime and minimize operational costs.

5. Supply Chain & Logistics Coordination: Ensure collaboration of supply chain and operations teams to ensure timely delivery of materials, parts, and services essential for asset maintenance and operations.

6. Operational Excellence: Identify and implement process improvements that streamline operations, reduce costs, and enhance service delivery across all operational functions.

7. Technology Integration: Work closely with the CTO and technical teams to introduce innovative operational technologies (e.g., monitoring systems, CRM platforms) that optimize asset performance.

8. Budgeting & Resource Management:Influence budgets related to operational activities, ensuring efficient allocation of financial and human resources for optimal performance.

9. Compliance & Safety Oversight: Ensure all operational activities comply with industry regulations, environmental standards, and internal safety protocols, minimizing risks.

10. Performance Reporting: Regularly report operational performance to the executive team, highlighting key metrics such as asset uptime, maintenance costs, and safety compliance.