Client Integration Engineer

Reporting to the  IT Manager UK & Ireland, the Client Integration Engineer will participate in and/or lead, the planning of integration projects with our clients. Design, develop, and deploy integration solutions within the organization’s architectural principles, policies, and guidelines. Also to provide integration environment technical knowledge and experience during the planning, execution, and management of integrating new applications into the existing application environment. Whilst also working closely with Sales & Marketing on integration projects and supporting integrations.

Specific Tasks:

• Participate in and/or lead, the planning of integration projects with clients.
• Design, develop, and deploy integration solutions within the organization’s architectural principles, policies, and guidelines.
• Provide integration environment technical knowledge and experience during the planning, execution, and management of integrating new applications into the existing application environment.
• Provide integration environment technical knowledge and experience during the planning, execution, and management of integrating new application integration technologies into the existing environment.
• Working closely with Sales & Marketing on integration projects and supporting integrations.
• Identify and resolve system integration issues.
• Assist with problem determination and resolution efforts when operational issues with integration solutions arise.
• Providing IT Support to all users and customers in a professional and friendly manner via helpdesk, telephone and e-mail.
• Build relationships with vendors of application software deployed in the organization to both learn about and provide feedback on their technical integration capabilities Answering the Helpdesk Support tickets, emails and phone calls.
• Support senior engineers on tickets.
• Assist with identifying opportunities to enhance or improve business processes via integration, or, as necessary, minimize the impact of integration on those processes.
• Assess existing workflow and procedures to identify and remedy source of downstream data inconsistencies
• Manage tickets to ensure they are completed within SLA’s.
• Fully document all troubleshooting steps and create knowledge base articles of resolutions.
• Identifying and prioritising customer support queries.
• Escalate tickets to other technical resources as appropriate.
• Working through customer queries & plans of action to be taken.
• Using all technical resources to assist with all user requests.
• Demonstrating superior customer service in handling enquiries.
• Provide Out of Hours On-Call support.
• Additional tasks when necessary.

Working Hours: 37.5 per week