Customer Service Representative

Are you interested in joining a winning team? A team whose employees are empowered to make a difference. Our culture is one of honesty, integrity and transparency with an emphasis on safety, health and environmental performance.

On our team people are acknowledged for embracing new ideas that help create real value for customers. Let’s get there together.

INEOS has an exciting opportunity for a Customer Service Representative (Italian) to join our INEOS Composites business in Barcelona (Spain)

The responsibilities of the position include, but are not limited to, the following:

• Process incoming customer requests and orders

• Check the orders against the customer and purchase order agreements

• Respond to customer product inquiries and satisfaction issues

• Instruct and liaise with EMEA warehouses, plants and forwarders to prepare and arrange the execution of the shipment of goods

• Create and monitor outbound activities in order to complete the order

• Invoice timely and accurately

• Handle complaints and return shipments

• Interface with and support the sales representatives

• Maintain, update and file customer files, records and internal documents

• Monitor credit situation of the customer and liaise with credit department and sales representatives

Skill set:

• Must possess solid compliance and process management skills

• Bachelor’s degree or equivalent experience

• Customer and service-oriented attitude

• Excellent communication skills

• Language skills according to market: Fluent in English & Italian; French is a plus

• Commercial insight

• Affinity with administrative activities

• Team player, multitasking ability

• Experienced in using Microsoft Windows applications and ERP Systems preferably SAP

• Two or more years in Customer Service

• Must be able to work in a fast-paced environment with complex business scenarios

• Must be detail oriented and have strong problem-solving skills