Field Service and Automation Engineer

We are seeking a Field Service and Automation Engineer with expertise in automation and PLC programming to support our advanced food sorting and peeling machines. This role will be based in India, but requires significant travel across the APAC region, working closely with regional and global teams to implement and maintain cutting-edge automation solutions for customers.

Key Responsibilities:

Technical Support & Leadership:

• Implement and maintain TOMRA automation solutions for customers in India and the APAC region.
• Provide expertise in PLC programming, troubleshooting and system integration.
• Offer technical support to resolve complex automation issues and ensure high system uptime.
• Manage and support food sorting and peeling line technologies.

Customer Service Excellence:

• Build and maintain professional relationships with customers and vendors.
• Deliver exceptional service quality, ensuring compliance and exceeding customer expectations.
• Represent TOMRA Food as a trusted partner, focused on maximising system performance.

Project & Solution Deployment:

• Support the installation, commissioning, and integration of automation systems at customer sites.
• Collaborate with third-party providers for seamless system integrations.
• Ensure adherance to project timelines, budgets and quality standards.

Development & Continuous Improvement:

• Contribute to the development of TOMRA Food's automation systems, including hardware and software enhancements.
• Design and implement testing plans to improve efficiency and performance.
• Provide feedback to internal teams for continuous improvement of products and processes.

Training & Collaboration:

• Train customers and team members on TOMRA Food systems and solutions.
• Participate in knowledge sharing, peer reviews and cross-functional collaboration to foster innovation.

Safety, Quality & Compliance:

• Promote a safety-first culture within TOMRA Food, among customers, and across the industry.
• Adhere to safety, quality, and compliance standards in all operations.
• Identify and implement process improvements to enhance team performance and customer experience.

Organisation:

• Accurately document work, timekeeping, and expense records.
• Comply with company policies, quality management systems, and the Code of Conduct.
• Foster effective communication, provide constructive feedback, and actively support the organisation’s vision and values.