Business Analyst (Fixed-Term for up to 6 months)

Business Analyst (fixed-term for up to 6 months) 

📍 Location: Hybrid – Average of 3 days in Cardiff office

💰 Salary: £45,000 - £60,000 (Dependent on experience)

📄 Contract: Fixed-Term with full-time or part-time and flexible hours/patterns available – We understand that life is more than just work, so we’re happy to discuss flexible working arrangements around childcare and other life-balance commitments. 

We also have a permanent role available if its up your street!

About Sero:

Sero was founded to connect homes and energy, using technology to make both smarter and more efficient together. Our mission is to reduce carbon footprints, save customers money, and contribute to tackling the climate emergency.

We work with home builders, landlords, and other stakeholders to deliver innovative energy solutions that support the transition to Net Zero. Your contribution will be key to our success as we continue to lead in the energy efficiency and retrofit space. If you share our passion for creating sustainable solutions and want to make a meaningful impact, we’d love to hear from you.

How you will help:

We’re looking for a Business Analyst to bridge the gap between business needs and technical solutions on a fixed-term basis for up to 6 months. This role involves analysing business processes and data, gathering requirements, and collaborating with teams to implement technology-driven solutions that enhance efficiency and support growth.

You’ll work across multiple projects, collaborating with technical teams, product specialists, and stakeholders to define and implement the right solutions for our business. The role requires strong analytical skills, excellent communication, and a passion for problem-solving in a fast-paced, impact-driven environment.

What we’ll be asking you to do:

Requirement Gathering & Analysis

• Work closely with our Product function and stakeholders to understand business needs and translate them into clear functional and technical requirements.
• Document business processes, workflows, and interactions between systems, data, and people.
• Conduct gap analyses to identify opportunities for improvement and optimisation.

Technical Liaison

• Collaborate with developers, data engineers, architects, and IT teams to design and implement solutions.
• Ensure solutions align with business objectives and technical feasibility.
• Act as a bridge between technical and non-technical stakeholders, facilitating clear communication.

Solution Design & Implementation

• Assist in defining system architecture, integrations, and data flows.
• Conduct feasibility studies and recommend technology solutions.
• Support the validation of test cases, system functionality, and ensure business requirements are met.
• Work with QA engineers to conduct user acceptance testing (UAT).

Data Analysis & Reporting

• Collaborate with data engineers and business subject matter experts to analyse trends and provide actionable insights.
• Assist in developing reports, dashboards, and key performance indicators (KPIs) to support decision-making.

Stakeholder Communication & Support

• Train end-users and provide post-implementation support.
• Ensure all documentation remains up to date and accessible to relevant stakeholders.

To Hit the Ground Running: 

We’re looking for someone with the following skills and experience:

✅ Essential

• Bachelor’s degree in Business, Computer Science, IT, or a related field.
• Proven experience as a Business Analyst or in a similar role.
• Strong understanding of software development lifecycle (SDLC) and methodologies such as Agile and Waterfall.
• Experience with data analysis, SQL, and reporting tools.
• Familiarity with APIs, system integrations, and enterprise applications.
• Excellent problem-solving, analytical, and communication skills.

✅ Desirable (but not essential):

• Proficiency with tools such as JIRA, Confluence, and Business Intelligence (BI) platforms.
• Knowledge of cloud platforms such as AWS, Azure, or Google Cloud Platform (GCP).
• Relevant certifications such as CBAP, PMI-PBA, or Agile qualifications.
• Industry experience in the Energy sector.
• Experience working with Internet of Things (IoT) technologies.

More Information:

Diversity: We actively look to reflect the variety of our world and welcome the widest diversity of applicants. If you require any adjustments to the application or interview process, please do get in touch!

Fixed-Term: We're a growing SME and see this role as a fixed-term member of our growing team to work alongside the new permanent team-member in the same role.

Working Hours: We consider full-time to be 37.5 hours per week between 7am and 7pm Monday to Friday but this could also be a part-time role if it works best for you. How you wish to make a working pattern is up to you, as long as you’re meeting the needs of the role. We think work should suit your lifestyle, so we welcome you to work when you can be most efficient.  

We'd like some of your working hours to be coordinated with other team members and stakeholders to ensure we're being efficient and communicating effectively,

Location: We have an office based in Cardiff and would expect you in the office on average 3 times per week.

Salary: We’re budgeting between £45,000 - £60,000 per year for a full-time person in this role, with the offered salary being based on previous experience. If the role is part-time, the salary will be adjusted accordingly based on the agreed hours.

Perks:

• You’ll have 27 days of annual leave to use as you wish, plus 8 bank holidays which will be pro-rata’d for the length of your contract.  
• Private free healthcare with Bupa, with the option to add your family at our reduced rate.
• Salary sacrifice Pension with Royal London – for a 3% contribution from you, you will receive 6% from Sero.
• Help@Hand Employee Assistance Programme which includes 25/7 access to a GP, mental health, financial and legal support.
• Our offices are in the City Centre (less than 10 mins from Cardiff train station) or if you prefer to drive, we have discounted NCP rates available.
• Generous family-friendly policies.
• Dog friendly.
• Volunteering: 8 hours for yourself, 8 hours to use as a team.
• Our office is always fully stocked with all the usual refreshments, tea, coffee, a variety of milks and a healthy fruit bowl.
• FOR Cardiff membership; access to exclusive discounts from Cardiff businesses like money off food and drink.
• Training and development support for everyone through our LMS and 10% protected professional development time each week

🌎    And… working with us, you’ll be helping towards saving the planet 

Interested? Ready to make a change? 

If you think we’re a match, get in touch! Send us your C.V. along with a cover letter explaining why you’d be the perfect fit for Sero.