<div><p><span style="font-family:arial , helvetica , sans-serif;font-size:12pt;"><strong>About Harbinger</strong></span></p><p><span style="font-family:arial , helvetica , sans-serif;font-size:12pt;">Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.</span></p></div><p><strong>SUMMARY:</strong></p><p>We are seeking a detail-oriented and analytical <strong>Warranty Analyst</strong> to manage and optimize our warranty processes. The ideal candidate will be responsible for reviewing warranty claims, identifying trends, and collaborating with internal teams to improve product reliability and customer satisfaction. This role will play a critical part in ensuring our customers receive efficient and accurate warranty support while contributing to the continuous improvement of our vehicles.</p><p><strong>JOB RESPONSIBILITIES:</strong><strong> </strong></p><ul><li>Review and process warranty claims from dealers, service centers, and customers to ensure compliance with company policies and warranty guidelines.</li><li>Analyze warranty data to identify failure trends, root causes, and potential product improvements.</li><li>Collaborate with engineering, quality assurance, and manufacturing teams to address recurring issues and implement corrective actions.</li><li>Develop and maintain warranty reports, dashboards, and metrics to track claim performance and costs.</li><li>Work closely with suppliers to manage supplier-related warranty claims and recover costs where applicable.</li><li>Assist in updating and refining warranty policies, procedures, and documentation to enhance efficiency.</li><li>Provide training and guidance to dealerships and service teams on proper warranty claim submission and procedures.</li><li>Participate in field investigations and customer support initiatives to resolve warranty-related concerns.</li><li>Support the finance team in processing warranty cost recoveries and budgeting.</li><li>Lead and coordinate all negotiations with chargebacks as part of the RMA process as well as any campaigns and recalls.</li><li>Select direct communication channels with service providers and fleets that have not returned defective part(s) on a vendor recovery classified repair, but have submitted invoices. Follow up as required to ensure the material is returned from the service provider so that the invoice can be paid.</li><li>Create and analyze daily, weekly, monthly, quarterly, annual reports to establish a foundation for goal-setting and future success. </li><li>Demonstrate and foster a sense of urgency and entrepreneurial commitment to achieving goals.</li></ul><p><strong>QUALIFICATIONS:</strong><strong> </strong></p><ul><li>Excellent communicator with superior verbal, written, interpersonal, technical and presentation skills.</li><li>Ability to think critically and problem solve in a fast- paced, entrepreneurial environment.</li><li>Ability to respond immediately to tough questions with confidence</li><li>Strong negotiation or organizational skills to protect the best interest of all parties involved</li><li>Always Do What You Say, Say What You Do (DWYSSWYD), follow up and communication are critical to the success of the role</li><li>Ability to “Seek to Understand”, direct with conviction and seek to understand again</li><li>Ability to interpret customer needs and adapt your plan as necessary </li><li>Self-motivated with the ability to stay on task</li><li>Versatile, flexible, and a willingness to work within constantly changing priorities </li><li>Creative and innovative team player</li><li>Advanced computer skills are required</li><li>Strong:</li><ul><li>Communication skills, verbal and written, listening</li><li>Attention to detail and organization</li><li>Interpersonal skills</li><li>Organizational, problem-solving, and analytical skills</li></ul></ul><p><strong>EDUCATION AND OTHER REQUIREMENTS:</strong></p><ul><li>Bachelors degree required (business or similar preferred)</li><li>3-5 years of finance, quality, supply chain, or customer service experience </li></ul><div><div><div><div><strong>Key Benefits &amp; Perks:</strong></div><ul><li>Comprehensive Health, Dental &amp; Vision (HDV) – 100% employee covered</li><li>Early-stage Stock Options</li><li>Robust Retirement Savings (401k, HSA, FSA)</li><li>Generous Paid Time Off (PTO) &amp; Parental Leave</li><li>Annual Vacation Bonus</li><li>Wellness &amp; Fertility Benefits</li><li>Cell Phone Stipend</li><li>Complimentary Meals &amp; Stocked Kitchens</li></ul></div><div>California Pay Range</div><div><span>$80,000</span><span>—</span><span>$120,000 USD</span></div></div></div><div><div><span style="font-family:arial , helvetica , sans-serif;font-size:8pt;"><strong>Equal Opportunity</strong></span></div><div><span style="font-family:arial , helvetica , sans-serif;font-size:8pt;">Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</span></div><div> </div><div><span style="font-family:arial , helvetica , sans-serif;font-size:8pt;">Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at info@harbingermotors.com.</span></div><div> </div><div><span style="font-family:arial , helvetica , sans-serif;font-size:8pt;"><strong>Candidate Data Privacy</strong></span></div><div><span style="font-family:arial , helvetica , sans-serif;font-size:8pt;">Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span></div><div> </div><div><span style="font-family:arial , helvetica , sans-serif;font-size:8pt;">Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger’s service providers, including providers of background checks, staffing services, and cloud services.</span></div><div> </div><div><span style="font-family:arial , helvetica , sans-serif;font-size:8pt;">Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.</span></div><div> </div><div><span style="font-family:arial , helvetica , sans-serif;font-size:8pt;">Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.</span></div><p> </p></div>

<p>Harbinger is a commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger's best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to support the growing demand for medium-duty EVs. Leveraging a foundation of proprietary, in-house developed vehicle technologies designed specifically for commercial vehicles, Harbinger is bringing a first-of-its-kind EV platform to market, priced for zero acquisition premium.&nbsp;<br />Harbinger: familiar form, revolutionary foundation.</p>

Warranty Analyst

<div><p><span><strong>About Harbinger</strong></span></p><p><span>Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.</span></p></div><p><strong>SUMMARY:</strong></p><p>We are seeking a detail-oriented and analytical <strong>Warranty Analyst</strong> to manage and optimize our warranty processes. The ideal candidate will be responsible for reviewing warranty claims, identifying trends, and collaborating with internal teams to improve product reliability and customer satisfaction. This role will play a critical part in ensuring our customers receive efficient and accurate warranty support while contributing to the continuous improvement of our vehicles.</p><p><strong>JOB RESPONSIBILITIES:</strong><strong> </strong></p><ul><li>Review and process warranty claims from dealers, service centers, and customers to ensure compliance with company policies and warranty guidelines.</li><li>Analyze warranty data to identify failure trends, root causes, and potential product improvements.</li><li>Collaborate with engineering, quality assurance, and manufacturing teams to address recurring issues and implement corrective actions.</li><li>Develop and maintain warranty reports, dashboards, and metrics to track claim performance and costs.</li><li>Work closely with suppliers to manage supplier-related warranty claims and recover costs where applicable.</li><li>Assist in updating and refining warranty policies, procedures, and documentation to enhance efficiency.</li><li>Provide training and guidance to dealerships and service teams on proper warranty claim submission and procedures.</li><li>Participate in field investigations and customer support initiatives to resolve warranty-related concerns.</li><li>Support the finance team in processing warranty cost recoveries and budgeting.</li><li>Lead and coordinate all negotiations with chargebacks as part of the RMA process as well as any campaigns and recalls.</li><li>Select direct communication channels with service providers and fleets that have not returned defective part(s) on a vendor recovery classified repair, but have submitted invoices. Follow up as required to ensure the material is returned from the service provider so that the invoice can be paid.</li><li>Create and analyze daily, weekly, monthly, quarterly, annual reports to establish a foundation for goal-setting and future success.&nbsp;</li><li>Demonstrate and foster a sense of urgency and entrepreneurial commitment to achieving goals.</li></ul><p><strong>QUALIFICATIONS:</strong><strong>&nbsp;</strong></p><ul><li>Excellent communicator with superior verbal, written, interpersonal, technical and presentation skills.</li><li>Ability to think critically and problem solve in a fast- paced, entrepreneurial environment.</li><li>Ability to respond immediately to tough questions with confidence</li><li>Strong negotiation or organizational skills to protect the best interest of all parties involved</li><li>Always Do What You Say, Say What You Do (DWYSSWYD), follow up and communication are critical to the success of the role</li><li>Ability to “Seek to Understand”, direct with conviction and seek to understand again</li><li>Ability to interpret customer needs and adapt your plan as necessary&nbsp;</li><li>Self-motivated with the ability to stay on task</li><li>Versatile, flexible, and a willingness to work within constantly changing priorities&nbsp;</li><li>Creative and innovative team player</li><li>Advanced computer skills are required</li><li>Strong:</li><ul><li>Communication skills, verbal and written, listening</li><li>Attention to detail and organization</li><li>Interpersonal skills</li><li>Organizational, problem-solving, and analytical skills</li></ul></ul><p><strong>EDUCATION AND OTHER REQUIREMENTS:</strong></p><ul><li>Bachelors degree required (business or similar preferred)</li><li>3-5 years of finance, quality, supply chain, or customer service experience&nbsp;</li></ul><div><div><div><div><strong>Key Benefits &amp; Perks:</strong></div><ul><li>Comprehensive Health, Dental &amp; Vision (HDV) – 100% employee covered</li><li>Early-stage Stock Options</li><li>Robust Retirement Savings (401k, HSA, FSA)</li><li>Generous Paid Time Off (PTO) &amp; Parental Leave</li><li>Annual Vacation Bonus</li><li>Wellness &amp; Fertility Benefits</li><li>Cell Phone Stipend</li><li>Complimentary Meals &amp; Stocked Kitchens</li></ul></div><div>California Pay Range</div><div><span>$80,000</span><span>—</span><span>$120,000 USD</span></div></div></div><div><div><span><strong>Equal Opportunity</strong></span></div><div><span>Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</span></div><div>&nbsp;</div><div><span>Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at info@harbingermotors.com.</span></div><div>&nbsp;</div><div><span><strong>Candidate Data Privacy</strong></span></div><div><span>Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span></div><div>&nbsp;</div><div><span>Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger’s service providers, including providers of background checks, staffing services, and cloud services.</span></div><div>&nbsp;</div><div><span>Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.</span></div><div>&nbsp;</div><div><span>Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.</span></div><p>&nbsp;</p></div>

Warranty Analyst

About the Job

About the Company

Harbinger

Similar Jobs

Cost Accountant

Cost Accountant