Business Analyst - Dynamics 365

In a nutshell

As a business analyst you will support our globally distributed CRM Team, to implement our Dynamics MS CRM solution. 

Where will you be based and what business will you support?

Based in Dublin, you will join a globally distributed CRM team - within the Eurofins Group CRM IT Competency Centre. 

How can you help us? 

As a Business Analyst, you will:

• Prepare functional documentation and design CRM customizations (FRD, SDD) on different CRM areas (including Customer data management, Sales, Marketing, and Customer Service)
• Organize and conducting Q&A, and Webinar workshop sessions in the international business environment
• Prepare and distribute CRM newsletters covering flash news and updates
• Prepare, document and execute of test cases for end to end business scenarios
• Work together with other team members to ensure high quality of delivered solutions
• Break down functional requirements into user stories.
• Contribute to the Scrum process and coordinating with the team located in Bangalore, India.
• Provide on-going support to business users by providing solution expertise and guidelines over the entire project life-cycle: from analysis of requirements through implementation until deployment, migration and go-live phases.

What can we do for you?

We are offering the following:

• A competitive salary package
• Extensive on-the-job coaching and training opportunities
• Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organisation
• A dynamic working environment with a good team spirit where personal development and growth are highly encouraged.