<div><span style="font-size:21.3333px;">Who we are</span></div><div><br></div><div><b style="font-size:10pt;">The problem:</b><span style="font-size:10pt;"> Every minute matters in fire response.  As climate change amplifies the intensity of wildfires—with longer fire seasons, dryer fuels, and faster winds—new ignitions spread faster and put more communities at risk. Today, most wildfires are detected by bystanders and reported via 911, meaning it can take hours to detect a fire, verify its exact location and size, and dispatch first responders. Fire authorities need a faster way to detect, confirm, and pinpoint fires so that they can quickly respond—preventing small flare-ups from becoming devastating infernos.</span></div><div><br></div><div><b style="font-size:10pt;">About Pano: </b><span style="font-size:10pt;">Pano AI is a 90-person growth stage start-up, headquartered in San Francisco, that is the leader in early wildfire detection and intelligence, helping fire professionals respond to fires faster and more safely—with the right equipment, timely information, and enhanced coordination—so that they can stop a new ignition before it grows.  Pano AI combines advanced hardware, software, and artificial intelligence into an easy-to-use, web-based platform. Leveraging a network of ultra-high-definition, 360-degree cameras atop high vantage points, as well as satellite and other data feeds, Pano AI produces a real-time picture of threats in a geographic region and delivers immediate, actionable intelligence. </span></div><div><br></div><div><span style="font-size:10pt;">Fast Company named Pano AI one of the</span><a style="font-size:10pt;" href="https://www.fastcompany.com/90846670/most-innovative-companies-artificial-intelligence-2023"> Top 10 most innovative companies in AI of 2023</a><span style="font-size:10pt;">. Pano AI has also been featured in the</span><a style="font-size:10pt;" href="https://www.wsj.com/tech/ai/how-better-tech-could-save-lives-in-a-world-of-bigger-faster-more-devastating-fires-665c7fb5"> Wall Street Journal</a><span style="font-size:10pt;">,</span><a style="font-size:10pt;" href="https://www.bloomberg.com/news/articles/2023-09-25/wildfire-tech-startups-in-france-california-and-germany-help-firefighters?srnd=premium"> Bloomberg</a><span style="font-size:10pt;">,</span><a style="font-size:10pt;" href="https://www.kgw.com/article/news/local/wildfire/pge-ai-cameras-wildfire-detection-portland-pano/283-54ba0057-5d83-4010-9882-fc5e17c6af25"> NBC News</a><span style="font-size:10pt;">, and a</span><a style="font-size:10pt;" href="https://youtu.be/LWh-DOtKJno"> national TV commercial</a><span style="font-size:10pt;"> produced by strategic partner T-Mobile. With dozens of government and enterprise customers, its reach extends across 10 states in the U.S., five states in Australia, and BC, Canada, helping protect more than 20 million acres of land. Backed by </span><a style="font-size:10pt;" href="https://techcrunch.com/2023/07/10/pano-series-a-extension/">$45M in venture capital funding</a><span style="font-size:10pt;">, investors include Congruent Ventures, Initialized Capital, Salesforce Ventures, T-Mobile Ventures, and Valor Equity Partners. Learn more at </span><a style="font-size:10pt;" href="https://www.pano.ai/">https://www.pano.ai/</a><span style="font-size:10pt;">.</span></div><div><br></div><div><b>CANDIDATES MUST BE LOCATED IN COLORAO OR TEXAS</b></div><div><br></div><div><span style="font-size:10pt;">We are seeking a highly skilled and experienced Senior Field Operations Engineer to join our dynamic team in North America. This role is ideal for a professional with more than 8-10 years of experience in field engineering, possessing a proven track record in technical support, system installation, maintenance, and troubleshooting. The candidate will be responsible for delivering high-quality services to our clients, ensuring operational efficiency, and contributing to the continuous improvement of our service standards.</span></div><br><br><h3>What you'll do</h3><ul><li>Supervise on-site audits, installations, maintenance, and repair of complex equipment and systems.</li><li>Provide expert technical support, troubleshooting, and problem resolution both remotely and on-site.</li><li>Direct multiple construction crews, electricians, and other third party service providers, both onsite and remotely</li><li>Collaborate with cross-functional teams to improve product design and service delivery.</li><li>Train and mentor junior engineers and technicians</li><li>.Ensure compliance with safety protocols and company policies</li><li>.Maintain detailed documentation of service operations and customer interactions.</li><li>Manage service projects, ensuring timely and cost-effective completion.</li><li>Ability to recognize process gaps and implement improvements</li><li>Provide feedback to the engineering team for product improvements</li><li>Stay updated with the latest industry trends and technologies.</li><li>Travel up to 75% of the time.</li></ul><h3>What you'll bring</h3><ul><li>Bachelor’s degree in Engineering or equivalent experience..</li><li>Minimum of 8 years of experience in a field service engineering role.</li><li>Strong preference for experience in the telecommunications industry</li><li>Strong technical skills in relevant technologies/equipment</li><li>Strong preference for experience with command line tools and troubleshooting</li><li>Excellent problem-solving and analytical abilities.</li><li>Outstanding communication and customer service skills.</li><li>Ability to work independently and manage multiple tasks effectively.</li><li>Willingness to travel frequently within North America and occasionally internationally</li><li>.Ability to work in the field, including going up and down stairs and ladders.</li></ul><br><div><span style="font-size:10pt;">The final salary offered is based upon multiple factors, including individual job-related qualifications, education, experience, knowledge, skills and location. In addition to salary, this position is also eligible for stock options. We offer comprehensive health insurance, paid time off, and 401k. </span></div><div><br></div><div>Pano is an equal opportunity employer committed to recruiting and supporting our team-members regardless of where they come from. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</div>

<p><strong>About Pano</strong><span style="font-weight: 400;">: Founded in 2020, </span><a href="https://www.pano.ai/"><span style="font-weight: 400;">Pano</span></a><span style="font-weight: 400;"> is building the world&rsquo;s first fully-integrated disaster management platform focused on climate change resilience. Pano&rsquo;s SaaS solution leverages advanced hardware, software, and artificial intelligence technologies to modernize the disaster preparedness industry. Pano Rapid Detect, the company&rsquo;s first product, is already a leader in wildfire early detection and intelligence, with millions of dollars in revenue&nbsp; stretching across 4 states in the U.S. and 2 states in Australia. </span></p>
<p><span style="font-weight: 400;">Our customers include PG&amp;E, Portland General Electric, the Big Sky Montana Fire Department, and Southern Cross Forests.Our team is composed of seasoned technology professionals from companies such as Cisco, Apple, and Nest. Headquartered in San Francisco with an office and factory in the Mission District, our hybrid team works from locations around the world. Founded in mid-2020, we&rsquo;ve raised over $8M from leading VC funds and prominent angel investors, including the CEOs of Gitlab, HomeLight, and People.AI. </span></p>

Senior Field Operations Engineer

<div><span>Who we are</span></div><div><br></div><div><b>The problem:</b><span> Every minute matters in fire response.&nbsp; As climate change amplifies the intensity of wildfires—with longer fire seasons, dryer fuels, and faster winds—new ignitions spread faster and put more communities at risk. Today, most wildfires are detected by bystanders and reported via 911, meaning it can take hours to detect a fire, verify its exact location and size, and dispatch first responders. Fire authorities need a faster way to detect, confirm, and pinpoint fires so that they can quickly respond—preventing small flare-ups from becoming devastating infernos.</span></div><div><br></div><div><b>About Pano: </b><span>Pano AI is a 90-person growth stage start-up, headquartered in San Francisco, that is the leader in early wildfire detection and intelligence, helping fire professionals respond to fires faster and more safely—with the right equipment, timely information, and enhanced coordination—so that they can stop a new ignition before it grows.&nbsp; Pano AI combines advanced hardware, software, and artificial intelligence into an easy-to-use, web-based platform. Leveraging a network of ultra-high-definition, 360-degree cameras atop high vantage points, as well as satellite and other data feeds, Pano AI produces a real-time picture of threats in a geographic region and delivers immediate, actionable intelligence. </span></div><div><br></div><div><span>Fast Company named Pano AI one of the</span><a href="https://www.fastcompany.com/90846670/most-innovative-companies-artificial-intelligence-2023"> Top 10 most innovative companies in AI of 2023</a><span>. Pano AI has also been featured in the</span><a href="https://www.wsj.com/tech/ai/how-better-tech-could-save-lives-in-a-world-of-bigger-faster-more-devastating-fires-665c7fb5"> Wall Street Journal</a><span>,</span><a href="https://www.bloomberg.com/news/articles/2023-09-25/wildfire-tech-startups-in-france-california-and-germany-help-firefighters?srnd=premium"> Bloomberg</a><span>,</span><a href="https://www.kgw.com/article/news/local/wildfire/pge-ai-cameras-wildfire-detection-portland-pano/283-54ba0057-5d83-4010-9882-fc5e17c6af25"> NBC News</a><span>, and a</span><a href="https://youtu.be/LWh-DOtKJno"> national TV commercial</a><span> produced by strategic partner T-Mobile. With dozens of government and enterprise customers, its reach extends across 10 states in the U.S., five states in Australia, and BC, Canada, helping protect more than 20 million acres of land. Backed by </span><a href="https://techcrunch.com/2023/07/10/pano-series-a-extension/">$45M in venture capital funding</a><span>, investors include Congruent Ventures, Initialized Capital, Salesforce Ventures, T-Mobile Ventures, and Valor Equity Partners. Learn more at </span><a href="https://www.pano.ai/">https://www.pano.ai/</a><span>.</span></div><div><br></div><div><b>CANDIDATES MUST BE LOCATED IN COLORAO OR TEXAS</b></div><div><br></div><div><span>We are seeking a highly skilled and experienced Senior Field Operations Engineer to join our dynamic team in North America. This role is ideal for a professional with more than 8-10 years of experience in field engineering, possessing a proven track record in technical support, system installation, maintenance, and troubleshooting. The candidate will be responsible for delivering high-quality services to our clients, ensuring operational efficiency, and contributing to the continuous improvement of our service standards.</span></div><br><br><h3>What you'll do</h3><ul><li>Supervise on-site audits, installations, maintenance, and repair of complex equipment and systems.</li><li>Provide expert technical support, troubleshooting, and problem resolution both remotely and on-site.</li><li>Direct multiple construction crews, electricians, and other third party service providers, both onsite and remotely</li><li>Collaborate with cross-functional teams to improve product design and service delivery.</li><li>Train and mentor junior engineers and technicians</li><li>.Ensure compliance with safety protocols and company policies</li><li>.Maintain detailed documentation of service operations and customer interactions.</li><li>Manage service projects, ensuring timely and cost-effective completion.</li><li>Ability to recognize process gaps and implement improvements</li><li>Provide feedback to the engineering team for product improvements</li><li>Stay updated with the latest industry trends and technologies.</li><li>Travel up to 75% of the time.</li></ul><h3>What you'll bring</h3><ul><li>Bachelor’s degree in Engineering or equivalent experience..</li><li>Minimum of 8 years of experience in a field service engineering role.</li><li>Strong preference for experience in the telecommunications industry</li><li>Strong technical skills in relevant technologies/equipment</li><li>Strong preference for experience with command line tools and troubleshooting</li><li>Excellent problem-solving and analytical abilities.</li><li>Outstanding communication and customer service skills.</li><li>Ability to work independently and manage multiple tasks effectively.</li><li>Willingness to travel frequently within North America and occasionally internationally</li><li>.Ability to work in the field, including going up and down stairs and ladders.</li></ul><br><div><span>The final salary offered is based upon multiple factors, including individual job-related qualifications, education, experience, knowledge, skills and location. In addition to salary, this position is also eligible for stock options. We offer comprehensive health insurance, paid time off, and 401k. </span></div><div><br></div><div>Pano is an equal opportunity employer committed to recruiting and supporting our team-members regardless of where they come from. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</div>

Senior Field Operations Engineer

About the Job

About the Company

Pano AI

Similar Jobs

Monitoring & Controls Engineer

Monitoring & Controls Engineer

Senior Engineer

Senior Engineer

Engineering Manager, Product Safety

Engineering Manager, Product Safety

Senior Structures Engineer

Senior Structures Engineer

Engineering Technologist (Level III or Senior)

Engineering Technologist (Level III or Senior)

Controls Design Engineer

Controls Design Engineer

Staff Solutions Engineer

Staff Solutions Engineer

Engineering Manager

Engineering Manager

Senior Technical Support Engineer

Senior Technical Support Engineer

Associate Project Engineer

Associate Project Engineer