<div>The Customer Experience Representative is the first point of contact for customers with questions or issues. The ideal candidate must be passionate about rising to the challenge of making every customer interaction with the company an incredible experience. This role is part-time, 100% remote, and all eligible candidates must be able to work from home.</div><br><br><h3>What you'll be doing </h3><ul><li>Focus on helping our customers achieve success with the buying and selling of used products on Archive sites</li><li>Respond quickly to customer-submitted email requests </li><li>Troubleshoot and guide customers through any questions or concerns</li><li>Partner with internal teams to solve larger customer-related issues</li><li>Keeps current with product knowledge </li><li>Documents problems and resolutions and escalate appropriately</li><li>Follows up with customers to ensure that issues have been addressed successfully</li></ul><h3>What You Need for This Position</h3><ul><li>Strong customer service skills, case ownership, positive attitude, excellent problem-solving, communication, and organizational skills</li><li>Prior experience working with customers </li><li>Prior experience with Zendesk is a plus</li><li>Basic knowledge of e-commerce retail</li><li>Customer-facing experience desired (retail, hospitality, online support, etc.)</li><li>Ability to communicate effectively with non-technical staff and customers</li><li>Knowledge of all Microsoft Office Suites </li><li>Ability to work remotely with little supervision while still completing daily tasks.</li><li>Customer-focused – what we do revolves around the customer!  </li><li>Ability to think critically, troubleshoot, and solve complex problems in a fast-paced, changing environment</li><li>Ability to work 8 AM - 6 PM PST,</li><li>Availability to work a weekend day is preferred.</li><li>This is a part-time role with a maximum of 30 available hours.</li><li>This role is open to US applicants only.</li></ul><br>

<p>Join Archive in our mission to change consumer shopping behavior for the better. If you think humans buy too much stuff and throw too much away, then this problem is for you. As the leading technology platform for branded resale, we now power circular businesses for 50+ brands globally including Lululemon, The North Face and New Balance.</p><p>We are growing our team of highly motivated, forward-thinking individuals to help build the most delightful user experience for shopping used items, and the software to help brands make this a significant part of their business. If this mission speaks to you, come join us as we grow our share of the booming second hand market—projected to grow 3X faster than the overall global apparel market and to hit $350 Billion globally by 2028.</p>

Customer Experience Representative (Contractor)

<div>The Customer Experience Representative is the first point of contact for customers with questions or issues. The ideal candidate must be passionate about rising to the challenge of making every customer interaction with the company an incredible experience. This role is part-time, 100% remote, and all eligible candidates must be able to work from home.</div><br><br><h3>What you'll be doing </h3><ul><li>Focus on helping our customers achieve success with the buying and selling of used products on Archive sites</li><li>Respond quickly to customer-submitted email requests&nbsp;</li><li>Troubleshoot and guide customers through any questions or concerns</li><li>Partner with internal teams to solve larger customer-related issues</li><li>Keeps current with product knowledge&nbsp;</li><li>Documents problems and resolutions and escalate appropriately</li><li>Follows up with customers to ensure that issues have been addressed successfully</li></ul><h3>What You Need for This Position</h3><ul><li>Strong customer service skills, case ownership, positive attitude, excellent problem-solving, communication, and organizational skills</li><li>Prior experience working with customers&nbsp;</li><li>Prior experience with Zendesk is a plus</li><li>Basic knowledge of e-commerce retail</li><li>Customer-facing experience desired (retail, hospitality, online support, etc.)</li><li>Ability to communicate effectively with non-technical staff and customers</li><li>Knowledge of all Microsoft Office Suites&nbsp;</li><li>Ability to work remotely with little supervision while still completing daily tasks.</li><li>Customer-focused – what we do revolves around the customer!&nbsp;&nbsp;</li><li>Ability to think critically, troubleshoot, and solve complex problems in a fast-paced, changing environment</li><li>Ability to work 8 AM - 6 PM PST,</li><li>Availability to work a weekend day is preferred.</li><li>This is a part-time role with a maximum of 30 available hours.</li><li>This role is open to US applicants only.</li></ul><br>

Customer Experience Representative (Contractor)

About the Job

About the Company

Archive Resale

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