Sr. Service Center Associate- Spain

Who is Bird

Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users.

We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future.

The Sr. Service Center Associate will be responsible for managing and executing vehicle production and refurbishment, ensuring vehicles can be allocated in time to a large number of EMEA markets. As part of this, the Service Center Manager will be responsible for managing the transition to the new Barcelona SC, ensuring alignment between business needs and technical/operational requirements. Furthermore, the role will be responsible for ensuring technical/ vehicle assistance for FMs in the region. The Sr. Service Center Associate is responsible for the safety, efficiency and performance of Bird facilities and their workforce. Ensuring vehicles are maintained, refurbished and re-allocated efficiently and oversee the related tasks such as inventory management and shift planning. Responsible for providing technical/ vehicle assistance and training for local Fleet Management partners. Work cross functionally with other Service Centre Managers and Central Teams to develop process improvements and roll out change.

Responsibilities

• Manage Production/Service Center in Barcelona, ensuring vehicle production and refurbishment for the region. Execute and oversee repairs & refurbishment of large fleets.
• Managing two levels of mechanics and contingent labour. It is essential these individuals lead with strong EQ, an ability to manage up to their GM, but speaking the same language as their direct reports. The Sr. Service Center Associate can manage their team to goals and targets to ensure facility productivity.
• Owner of inventory management in their facilities, both Bird operated and third party operated in their sub-region. This includes managing a facility to inventory KPIs through first hand knowledge of inventory product and process to ensure tight controls through day to day vehicle movement and the ability to project manage large scope inventory counts with highly scrutinized timelines.
• Provide regional-wide specialist help on FM repairs. Taking a customer service approach to supporting FMs with the mechanical repair of their fleet through 1:1 interactions and training. The right individual will use a data forward approach to ensure Bird vehicles are in good working condition, whether those vehicles are in a Bird facility waiting for fleet assignment or in a Fleet Manager’s fleet.
• Assist with and manage logistics handling for in- & outbound FGI shipments
• Drive overarching / central topics related to vehicle engineering/ vehicle ops.

Requirements

• 4+ years in an environment combining operations/ logistics/ mechanical tasks.
• Project Management
• Interpersonal skills, conflict management and strong EQ
• Mechanically inclined and willingness to work with hands
• Believer in Six Sigma, Kaizen or Lean operating processes
• Travel up to 25% based on sub-region

Culture at Bird

We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility.

Perks up

We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a work from home stipend, a wellness allowance, and more. Plus, a new resource to help support personal and professional developments—all the goods needed to move on our mission together.

Bird is the world

Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.

Sound like a place you’d like to work? Sweet. Let’s chat.