Customer Management Associate

over 2 years ago
Full time role
Remote... more
Remote... more

Job Description

Voltus represents the "potential of us" to better manage energy through simple, cost and risk-free demand response programs. Our commercial and industrial customers generate cash by allowing us to maximize the value of their operational flexibility in energy markets. We hire teammates who are bright, gritty, and good and who have a genuine passion for delivering a cleaner energy future and for working in a fast-paced, entrepreneurial environment. Voltus is in an exciting period of rapid growth! We are seeking a Customer Management Associate who is passionate about delivering cash to clients and helping them get the most from their distributed energy resources (DERs).You are intellectually curious, you possess excellent communication and customer service skills. You love data, have solid project management skills with a great bedside manner and thrive in a fast-paced, customer-centric environment. In this role you will collaborate with cross-functional teams to ensure we deliver exceptional results to our customers. This role is a great opportunity for someone who is a problem solver and gets excited about tackling challenges that directly impact customers and Voltus’s bottom line. If you are self-motivated, detail-oriented and a proactive team player with innovative ideas to inspire customer loyalty and adoption, you are a great fit!

Primary Objectives

  • Work closely with cross-functional teams to build out and deliver customer business reviews
  • Drive action with cross-functional teams on gaps identified by analysis of customer readiness, performance, and overall health to build and strengthen customer relationships
  • Identify upsell and renewal opportunities, communicate with the sales team regularly and track outputs and insights

Responsibilities - Execute processes that support the Sales team in their Account Management functions

  • Assemble, weave and synthesize data points into actionable items for the sales team to present to customers during business reviews.
  • Proactively identify upsell and renewal opportunities to expand existing relationships
  • Serve as the internal advocate for your assigned internal customers/markets and customers in general and be accountable for their satisfaction and success
  • Take part in key strategic initiatives to transform and shape the business for delivering growth at scale

Responsibilities - Optimize customer performance and health to maximize customer revenue

  • Use the customer health index to drive action with the Sales team on accounts that are at risk of not performing or renewing
  • Proactively monitor performance, analyze data, and develop the technical expertise to internally advocate for improvements and new solutions

Responsibilities - Support Customer Success and Operations team by tracking and managing cross-functional projects:

  • Support projects within Customer Success/Operations organization
  • Support projects between Customer Success/Operations and other teams within Voltus

Qualifications

  • Strongly aligned with Voltus values and mission
  • 1-3 years experience in customer-focused or customer-facing role(s)
  • Background in account management and/or other post-sales experiences
  • Excellent communication and presentation skills Analytical and process-oriented mindset, with strong attention to details
  • Experience successfully developing relationships with cross-functional teams Project management skills
  • Demonstrated desire for continuous learning and improvement
  • Strong empathy for customers AND passion for revenue and growth
  • Proficiency with tools such as Excel, Google Suite, Salesforce
  • Relevant Bachelor’s degree
  • The role is remote

At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.

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