Help Desk Technician

Summary:  Tempo’s Help Desk Technician is part of the IT Team supporting both local and remote Tempo Partners.  This position is responsible for providing technical assistance and support related to computer systems, hardware, software, and proactively address and manage day-to-day technical issues to all partners. A help desk technician responds to customer queries to provide technical assistance.

Reports to: IT Manager

Essential Duties and Responsibilities:

• Provide first level contact and convey resolutions to Partners.
• Install and upgrade computer hardware and software.
• Run diagnostics and troubleshoot to resolve problems.
• Setup and configure desk phones, mobile phones, and tablets.
• Support and maintain network infrastructure for local and remote Partners.
• Troubleshoot and resolve It.
• Maintain daily performance of computer systems and hardware.
• Perform routine server maintenance
• Support A/V equipment and services in conferences and trainings.
• Perform user account and email management.
• Recommend procedure modifications or improvements.
• Preserve and grow your knowledge of IT systems, products, and services.
• Provide training for new and existing partners on use of our computer/iPad and phone systems.  

Minimum Qualifications

• Proven experience in Desktop Support, Helpdesk Support, Technical Support, a similar IT Support Role.
• Ability to present ideas and solutions in user-friendly language.
• Attention to detail and the ability to resolve IT issues quickly and effectively.
• Ability to lift, transport, install and/or removal heavy objects (servers, printers, computer, and peripherals).
• Experience working in a team-oriented, collaborative environment.
• Self-motivated and self-directed.
• Able to work additional hours as needed for coverage of IT related issues.
• Strong analytical and problem-solving capability, with an orientation towards process improvement.
• Self-motivated and willing to learn new and changing responsibilities.
• Ability to gain new technical skills quickly.
• Experience with Audio/Visual equipment and understanding of multimedia a plus but not required.
• Pass a pre-employment drug screen and criminal background check.
• Familiarity with Citrix DAAS and VMware a plus.

Education and/or Experience  

• An associates degree in computer science or related field would be plus point but not mandatory.

Language Skills: English

Physical Qualifications

• Ability to lift, transport, install and/or removal heavy objects (servers, printers, computer, and peripherals).

Benefits:

• Employee Ownership Stock (ESOP) with weekly Employer Match
• Competitive pay
• 120 hours PTO
• Bereavement Pay
• 7 Paid holidays
• 1 Floating Holiday
• Medical, Dental, and Vision Insurance
• $25,000 life insurance/$25,000 AD&D (additional voluntary life/AD&D products available).
• Disability income protection plan (Short-Term & Long-Term Disability, paid by company).
• 401(k) Retirement Plan - 20% Employer Contribution
• Continuing education and training programs

Tempo is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, creed, sex, national origin, sexual orientation, disability status, veteran status, marital status, or any other category protected by applicable law.