IT System Administrator
Zero Motorcycle is looking for an IT Systems Administrator that will support IT Helpdesk needs as well as routine network system setup and maintenance. This person will also assist the IT Manager with the development, implementation and administration of the company’s critical information systems and information technology assets. This position is full time at our Scotts Valley, California headquarters and will report to the IT Manager.
What you will do:
Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
Responsible for capacity, storage planning, and database performance.
Managing IT software and hardware used by the company.
Network troubleshooting and maintenance
Plan, design and implement updates to the Zero Motorcycles network
Manage and respond to cybersecurity related alerts and discoveries
Mitigate and Remediate vulnerabilities through a risk-based methodology
Performing database backups to restore and protect user information.
Setting up and maintaining technology systems, including IT tasks such as configuration management, access control, security, troubleshooting, and user education.
Identifying, designing and implementing solutions to mature Zero Motorcycles’ IT Operations, Infrastructure and Security.
Assist with training in areas of responsibility of IT Operations, Infrastructure and Security team.
Active Directory (AD) management, improvement planning, and implementation; including but not limited to migration to the cloud.
Remote Desktop Management and Device Management
Enhances corporate effectiveness and efficiency by providing helpdesk support for network, hardware and software tasks and issues relating IT equipment and key corporate systems
Verifies corporate systems quality by conducting system updates and maintenance of applications implemented
Assist in planning and development of system integrations and corporate processes
Work with on-shore and off-shore colleagues to accomplish day-to-day operations, projects and achieve company goals
What you will bring:
Bachelor’s Degree (Information Systems, Systems Engineering, Computer Science or related preferred) or equivalent work experience.
Minimum 4+ years IT experience supporting and operating Windows domain based networks
Background in systems administration and phone service support (preferably Ring Central)
Experience in the management of the following enterprise applications systems:
INTUITIVE ERP, powered by Aptean
Salesforce.com; SFDC admin experience a plus
Oracle’s Agile Product Lifecycle Management
SQL, C#, HTML, PowerShell, Python and JavaScript
Skills and Attributes
Well versed in Microsoft applications and operating systems
Attention to detail
Ability to multitask, prioritize and manage time efficiently
Problem-solver with an analytical approach who routinely thinks ahead
Communication skills for interacting with support customers
Understanding network topology
Other
M1 Certification and familiarity with power sports industry desirable.
Familiarity with Atlassian Jira and Confluence
Experience with Okta configuration, usage and maintenance
We believe diversity is our strength, and inclusion is our foundation. As an Equal Opportunity Employer, we are committed to building a workplace where everyone—regardless of race, ethnicity, gender identity, sexual orientation, disability, age, or background—can thrive. We celebrate individuality, amplify diverse voices, and strive to foster an environment where everyone feels seen, heard, and empowered to do their best work. Together, we’re shaping a future that works for all.
The estimated salary range for a new hire in this position is $80,000 to $95,000. Actual salary may vary depending on job-related factors, which may include candidate's knowledge, skills, and experience. In addition to regular salary, Zero offers a comprehensive benefits package including health, life, and disability insurance, paid time off, and a 401(k) matching plan.