Field Service Engineer - Canada

Position Overview: At TOMRA, we believe diversity drives innovation. The Field Service Engineers play an integral role in the success of the resource revolution here at TOMRA. They are responsible for delivering high quality service to ensure enhanced machine performance and an excellent customer experience.  We are looking for a field service engineer local to our Charlotte, NC office to support Customers within North America. 

Primary Job Functions:

• Field Service Operations (60%) – Perform commissioning, testing, integration, optimization, maintenance, and repair across the USA, Canada, and Mexico.
• Technical Support & Consultation (20%) – Provide expert consultation on customer plant systems, remote and on-site support for technical issues, and sorter performance troubleshooting.
• Training & Knowledge Sharing (10%) – Conduct machine and maintenance training for customers and service personnel, while supporting the development of team members.
• Reporting & Documentation (5%) – Deliver detailed field reports after each customer visit or technical intervention.
• Continuous Improvement & On-Call Support (5%) – Provide on-call technical phone support, field response, and contribute ideas for process and efficiency improvements.