ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65,000 professionals, present in more than 40 countries across the five continents, all contributing in our mission to design a better planet. Are you a passionate individual who wants to make a difference, promote sustainable development, and find solutions to the biggest global challenges including climate change, overpopulation, and water scarcity? Come and join us in building the infrastructure our planet needs to achieve a sustainable future.
Since establishing a presence in Australia in 2002, ACCIONA has made significant investments in local opportunities and project development. ACCIONA employs more than 3,000 people in its renewable energy, infrastructure, and water projects across Australia & New Zealand.
Job Description
Great Team
12 Month Fixed Term Contract
Join a growing ICT Functions across ANZ.
The Opportunity
We are currently seeking a dedicated Service Desk Technician to join our team in Auckland. This is an exciting opportunity to work with great stakeholders and contribute to our growing function.
As a Service Desk Technician at Acciona, you will be pivotal in delivering second-level support for computer systems, operating systems, applications, and mobile services.
You will manage ICT incidents and service requests, ensure efficient installation and configuration of hardware and software, and collaborate with the ICT team locally and globally to provide superior support to our end-users.
Key Responsibilities:
Incident Management: Provide second-level support by logging and handling ICT incidents and service requests using the ITSM tool ServiceNow.
Hardware & Software Support: Install and configure computer hardware, software (especially Microsoft products), and peripheral devices.
Ticket Management: Monitor your ticket queue (requests and incidents), reprioritizing your workload to ensure resolution within defined SLAs.
Documentation: Provide clear and concise notes within ServiceNow for each ticket and update or develop Knowledge Base articles as needed.
Required Skills and Competencies
Proven experience in a Level 2 role within a large matrix organization.
Mobile Device Support: Proficiency in supporting mobile devices (iOS and Android) and Office 365 PC programs.
PC Hardware Knowledge: Expertise in PC hardware configuration, including maintenance of printers and scanners.
Communication: Excellent communication skills to effectively interact with stakeholders and provide clear support.
As a company that values diversity as a source of talent, we work to foster an inclusive environment that promotes respect, belonging and engagement so that all people can participate on an equal opportunity basis. We invite everyone to apply regardless of origin, circumstances, background or condition.
Applicants must be a New Zealand Resident/Citizen or hold appropriate work rights to work in New Zealand.