Working at Freudenberg: We will wow your world!

Responsibilities:

• Incident Management (1st and Second Level Support)

• Management of Service Requests

• Change Request Management

• Problem Management

• Monitoring of interfaces

• Monitoring of system Performance / Batch Jobs

• Management of System Change Management (Change Transports)

• Management of User Access, access role management

• Contribute to know how database for user support

Qualifications:

• 3+ year’s experience in SAP ECC implementations / support

• General ITIL know how for, Incident , Change, Problem Management

• Has practiced Agile / KANBAN methodology

• Good general application / business process knowledge in Logistics and Finance

• Good customizing know how in logistics or Finance

• Knowledge of SAP Cloud Platform and cloud-based development concepts.

• Experience in Debugging using SDK, error analysis and troubleshooting

• Strong understanding End to End Processes.

• Good collaboration and communication skills

• Stress tolerance and ability to meet deadlines

• Positive attitude, customer service oriented

• Flexible working hours based on project team location

• Proficiency in English (written and spoken)

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.