People Operations Associate

Support the HR Mauritius department in various administrative payroll tasks and day-to-day activities in accordance with the HR Service Centre standards and SLAs.

Core Responsibilities

• Understand the HR Information System (HRIS), namely how to navigate to employee profiles, record changes and verify/extract data for payroll.

• Assist with the preparation of monthly payroll files (in Excel format) within agreed timelines to ensure exactness and promptness of payroll data.

• Manage employee benefits records, including any paperwork, and enrol changes in the monthly payroll file. Escalate any complex benefits issues to the  People Operations Manager.

• Ensure the exactness of data entered into any HR system at all times, including compensation information, and report any anomaly to the  People Operations Manager accordingly.

• Carry out periodic audits of payroll/benefits data, and recommend additional controls if applicable.

• Remain up-to-date with regards to any legal change impacting employees’ remuneration/taxation, or internal changes relating to benefits.

• Handle L1 queries from employees with regard to payroll and benefits, and escalate L2 issues to the People Operations Manager.

• Uphold, at all times, confidentiality and integrity with regard to employee information.

Additional Responsibilities (after completing Core Responsibilities)

• Processing Global administrative tasks as well as assigned JIRA tickets while meeting/exceeding all Service-Level-Agreements (in terms of quality and turnaround time) and emphasizing good customer-relationship-management.

• Liaising with internal stakeholders/new starters by email, slack or phone call for any complementary information.

• Support and coordinate the administrative part of the onboarding process for new starters, including but not limited to enrolling benefits, updating newcomer files for payroll, etc.

• Escalate issues to the People Operations Manager if unable to reach a resolution autonomously.

• Contribute to the definition/improvement of standard operating procedures and nurturing a knowledge-sharing environment with the aim of achieving service excellence.

• Ensure full compliance with internal policies, procedures (Confidentiality, GDPR, ISMS, etc.) and local regulations.

• Any other tasks assigned by the People Operations Manager