IT Warehouse Engineer

About Imperfect:Founded in 2015, Imperfect Foods, a Certified B CorporationTM (B CorpTM), is the leading online grocer at the forefront of eliminating food waste and building a better food system. We work directly with farmers and producers to rescue, redistribute, and develop goods across multiple grocery categories, and to date have rescued more than 150 million pounds of food from lesser outcomes. Our customers enjoy a customizable service that is more affordable and more environmentally friendly than the average trip to the grocery store.
Mission: At Imperfect Foods, we're on a mission to eliminate food waste and build a better food system for everyone.
Net Zero Carbon Commitment: Imperfect Foods pledged to become a net-zero carbon operation by 2030. To do that, we’re working to optimize every part of our business operations and supply chain to mitigate waste, and are switching to 100% renewable energy in our fulfillment centers and vehicle fleet by 2027.
Please consider completing the optional Diversity, Equity, and Inclusion (DEI) survey below. Doing so will help keep us accountable for the DEI commitments we have made as a company. By choosing to disclose elements of your identity, you are informing us about our candidate pool and the ways we can continue to improve making Imperfect Foods an inclusive company for everyone. Responses will in no way affect your candidacy for the position you apply for.  Information collected will be kept secure and confidential and will be used solely to evaluate our DEI efforts. We thank you in advance for helping us to become a better company for people of all backgrounds.
About the Role:
Imperfect is looking for an extraordinary IT Warehouse Engineer who is passionate about providing an amazing customer experience and delivering world-class technical support. Our team works cross-functionally to coordinate work, handle ticket escalations, and resolve issues. We onboard new employees, provision new hardware, maintain warehouse networks, provide hands-on support, and adhere to security standards for all Imperfect employees.
You will be a customer service and support evangelist, working with the team and assisting our customers via in-person walkup, support tickets, email, and chat. You will work closely with other IT support staff to build and maintain IT support documentation and tools, coordinate schedules, administer IT queues, handle escalations and drive IT initiatives. You love building relationships across the company. You have strong expertise in at least one of the following areas: SaaS management, network configuration, server administration, and desktop support. You are passionate about providing the best customer service experience possible, mentoring others, and driving best practices within the team.
This is an exciting time to join us and to support the growing IT team at Imperfect. This position will report to the Warehouse IT Manager. If you love running towards complex challenges and transforming them into solutions and are passionate about fighting food waste, we'd love to hear from you!

Responsibilities:

• Own and drive IT projects and deliverables for the IT team
• Deploy and maintain computer systems, Windows servers, and network infrastructure
• Assist in the implementation of IT systems in new facilities including warehouses and office spaces with a focus on single-point failure redundancy
• Handle strategic redundancy efforts to improve uptime and overall performance at fulfillment centers
• Create great documentation while building out our knowledge articles to help deflect helpdesk tickets and empower end-users to resolve issues on their own
• Recommend and deliver solutions which streamline processes, implement automation when possible, and improve ease of use
• Respond to daily tickets of the help desk, making sure all issues are properly escalated and resolved, all while placing yourself in the end-users’ shoes
• Support warehouse hardware and software for improved order fulfillment, this includes troubleshooting, upgrading, and taking ownership of the fulfillment center technical responsibilities

Skills and Qualifications:

• Demonstrated experience in helpdesk support and IT infrastructure
• Proficiency in macOS and Windows operating systems
• Familiarity with Mobile Device Management Ownership of Windows Servers with Hyper-V
• Knowledge of networking concepts (switching, firewalls, AP’s, LAN/WAN etc.).
• Experience with SaaS apps such as G Suite, O365, Slack, Zoom, Atlassian
• Confidence collaborating with external partners and vendors
• Demonstrated ability to solve complex business problems with technology
• Background working in a fast-paced start-up environment, with a scrappy get-things-done attitude

About You:

• You’re a skilled problem solver. You can figure out why someone can’t log in to their laptop, or recommend equipment upgrades and make it happen.
• You have a deep technical background and willing to share knowledge at every opportunity
• You have excellent customer support skills
• You work well in a busy environment, prioritizing and following up on tech problems through the end 
• You’re passionate about our mission to eliminate food waste and create a better food system for all

Details of the Position:

• Full-time exempt position reporting to the Warehouse IT Manager
• Position based out of our Clackamas, OR facility
• You’re a supportive and active presence in the warehouse five days a week or as needed to support the business.  If the warehouse is running smoothly there is room for flexibility on remote work
• Domestic travel to new and existing facilities required as needed
• Ability to be on call 24/7 one week out of the month, based on rotation
• Salary and employee stock options commensurate with experience
• Benefits include health, dental, vision, PTO, 401K, paid parental leave, and recurring credit towards your Imperfect account!

Physical Requirements:

• A mix of sedentary and standing work
• Occasional movement around the office may be vital
• Regular work with computers, including keyboards, mouses, and screens
• Regular use of mobile devices, including smartphones and tablets
• Ability to relocate large screens and conference room equipment

Imperfect's commitment to DEIImperfect Foods is steadfast in its commitment to being an actively anti-racist company.We understand that it is necessary to take ownership and accountability for building an equitable workplace where all members of our organization can truly belong. It is our responsibility to ensure that every department at every level of our business reflects the diversity of the world we live in. We aim to achieve this through our hiring practices and by championing Diversity, Equity, and Inclusion (DEI) programming that fosters a supportive work environment where everyone can thrive and have connections across teams.
DEI programming is available for all employees and we highly encourage staff participation. It is only with everyone’s unique perspectives, experiences, and beliefs that we can help shape a culture of belonging and create an environment where all Imperfectionists are celebrated.
U.S. E-Verify Notice: Imperfect Foods participates in E-Verify in the United States. Imperfect will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
COVID update for on-site employees: All Imperfect Foods employees must be fully vaccinated to be on-site or at company functions. For roles that require an employee to be on-site to fulfill their job functions: job offers are contingent on providing proof of vaccination (e.g., a copy of a vaccine card or other similar official document confirming vaccination status).