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Customer Care Representative with Swedish & German

12 days ago

Full time role

Hybrid · Stockholm, Stockholm County, SE... more

Our mission at Qwello is to revolutionise the charging industry, we are committed to turn the world from combustion to electric. We design, build and operate charging infrastructure for the public space. We excel in simplicity, user focus and engineering excellence. We value diversity of thought, background and approaches and foster a culture of belonging. We understand that the best products are built by excellent teams, not individual superstars. Be part of shaping the E-mobility of the future!

To reach our goal, we are looking for a highly driven and enthusiastic Customer Care Representative to join our four Customer Care Representatives in Sweden and Germany, to support our Swedish and German customers with all types of enquiries when using our products and services. Let's power the future together!⚡

As a Customer Care Representative at Qwello, you are responsible for ensuring that our customers feel looked after 24/7. You live our core value "Customer First" and are the first point of contact for customer inquiries of all kinds. You make sure that we constantly improve our product and our support processes with the help of customer feedback. You will also reliably oversee operative back office tasks such as social media management, market research or newsletter design to ensure that our customers are always optimally cared for.

Your Responsibilities 🚀

Respond promptly to customer queries in a timely and professional manner via phone or email
Identifying customer needs and helping customers use specific features
Analyse and report malfunctions while at the same time solve problems and streamlining the process recurring enquiries
Work in close collaboration with our global customer service team
Solving problems and streamlining processes
Proactively share knowledge and experience with the team

Your Profile ✨

Proven customer support experience or experience as a Customer Care Representative
Customer orientation and ability to adapt/respond to different types of characters
Solid experience with customer service platforms and tools
A make-it-happen attitude, helping the team to deliver on changing the world from combustion to electric
Ability to self-organise in an environment of changing priorities; willingness to work on multiple tasks/content switching
Excellent communication skills, both written and verbally fluency in English, Swedish and German is required, any additional language knowledge is a plus
Availability to cover 24/7 on call duty

Your Benefits 🪴

Flat hierarchies with efficient decision-making processes without red tape
The opportunity to play a key role in shaping the mobility revolution
Be part of an international and dynamic team of more than 20 nationalities
Enjoy a remote-friendly environment with flexible options, you choose whether to work entirely from home, in one of our offices or a mix that suits you and you have the possibility of workation within the EU, plus 30 vacation days
Regular company and team events outside of the office to disconnect from our computers and reconnect with colleagues on hikes, mountain e-bike tours, off-sites and more
Personal and professional development through in-house lunch & learn sessions, collaborative discussions, as well as externally provided training, courses and conferences

Equal Opportunities:

We strive to eliminate discrimination, remove barriers and ensure equal opportunity through a transparent recruitment process. We are fully committed to fostering an inclusive and respectful work environment where everyone can succeed. At Qwello everyone is welcomed regardless of cultural background, creed, race, sexual orientation, colour or gender expression.