Customer Success Manager

BrainBox AI utilizes self-adapted artificial intelligence technology to proactively optimize the energy consumption of one of the largest climate change contributors: Buildings.

Our AI engine supports a self-operating building that requires no human intervention. Using deep learning, cloud-based computing, and our proprietary process, our solution autonomously optimizes existing Heating, Ventilation, and Air Conditioning (HVAC) control systems for maximum impact on energy consumption.

An exciting opportunity awaits the right candidate to be part of a fast-growing company as a Customer Success Manager (CSM). The CSM assumes ownership of the customer relationship from Sales when a client contracts to receive BrainBox AI products or services. Part of the Commercial organization, the CSM is responsible for renewals and identifying upsell opportunities. The CSM regularly communicates the value of BrainBox AI products and services to key customer stakeholders, and champions customer needs internally in pursuit of relentless improvement of the customer experience.

What you will do

• Serve as customers’ primary point of contact post-sale, ensuring they consistently receive the experiences and outcomes they expect and deserve.
• Minimize churn: utilize strong account management skills to build and maintain lasting relationships with key customers.
• Actively track account performance and portfolio health through adoption, customer engagement, customer sentiment and NPS.
• Represent the voice of the customer internally and drive improvements to products and processes to enhance the experience throughout the customer life cycle
• Contribute to the overall strategy of the Customer Success Department, emphasizing effective value communication, driving product adoption, and ensuring a positive customer experience.

What you will need to be successful

• Bachelor's degree in business, engineering, marketing, or related discipline.
• 5+ years of experience in Customer Success Management, Account/Partner Management, Project Management, Product Management, Operations, Engineering, or equivalent.
• Familiarity delivering SaaS technology products and managed services.
• Advanced problem-solving skills, including the ability to analyze and interpret customer and business-level data.
• Demonstrated ability to seek feedback, approach interactions with empathy, and make informed decisions from multiple perspectives.
• Eagerness to learn, grow, and make a positive impact for customers and the company.
• A committed orientation towards producing outcomes and a willingness to roll up your sleeves to get the job done
• Strong executive communication skills synthesizing complex details into precise and accessible insights

Nice to have

• Experience with building automation/management and HVAC systems
• Knowledge of facility management and real estate operations
• Understanding of AI, ML, data pipelines, and toolsets
• Proven track record of leading, managing, and improving internal processes

Language Requirements

• French-English bilingualism is required. 
• In addition to fluency in French, successful candidates must have full professional proficiency in English in order to support and collaborate with English-speaking clients, colleagues and/or various stakeholders. 

Why work at BrainBox AI

• Cool Environment | Collaborative Culture | Growth Opportunities |
• Make a significant impact on the world - join the fight against climate change
• Be a part of a revolutionary technology movement
• Collaborate with innovative, out-of-the-(Brain) box thinkers in a fast-paced environment
• Work with amazing people who truly have a passion in the work they do

At BrainBox AI, we are committed to providing an inclusive work environment. We value the diversity of our team and we strongly believe in the power of people. We foster a safe space for our employees to thrive regardless of race, ethnicity, gender, gender identity, sexual orientation, age, and religion.