Service Center Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

CORE RESPONSIBILITIES:  To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Manage inbound phone calls, online inquires and customer walk-ins.
• Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail.
• Answer routine product questions and direct questions to appropriate service or sales personnel when necessary.
• Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms.
• When needed, assist with loading product for customer delivery. Ensure delivery personnel have accurate site address details for delivery as well as appropriate paperwork for customer acceptance.
• Complete off-rental process in RentalResults. Schedule product pick-up and prepare paperwork for customer sign off.
• Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair.
• Ensure purchase orders are properly entered into procurement system to include price and quantity. Complete process for receiving materials, goods, and services timely and accurately.
• Schedule and coordinate preventative and corrective maintenance for sales and delivery vehicles.
• Act as site champion for safety. Manage injury reporting through GenSuite. Participate in routine safety calls and/or meetings.
• Participation in Xylem Watermark volunteer activities.

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

• High school graduate: 2- or 4-year college graduate preferred.
• Prior experience in a rental environment preferred.
• Solid math skills
• Ability to handle multiple projects, prioritize, meet deadlines and work independently with initiative.
• Resourceful and well organized; efficient and detail oriented
• Ability to adapt to frequent change in a high-pressure environment.
• Strong sense of responsibility and desire to complete tasks properly.
• Willingness and ability to always provide superior customer support, always keeping the customer experience as the top priority.
• Ability to effectively communicate verbally and in writing.
• Effective interpersonal skills with customers, coworkers, and management team
• Strong teamwork and organizational skills with the ability to multi-task.
• Proficiency in Microsoft Office products and the use of computer applications.
• Knowledge of all required systems (e.g., multiple ERP systems) and products.
• Forklift certification preferred.

DAY IN THE LIFE:

 Physical Demands:

• Heavy lifting of up to 50 pounds.
• Regularly required to sit or stand, reach, bend and move about the facility or customer job site.
• Regularly required to listen, talk to, and see employees and customers on a daily basis
• General office environment and use of phone and computer equipment.
• Travel as required to fulfill the duties listed above or as required by the Company.
• Standard weekly job hours: 40 hours

SALARY: 

The estimated salary range for this position is $25.00/Hr. to $29.00/Hr. Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. 

 At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG).  Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace.  Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.  

Join the global Xylem team today!  Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way

Salary range:

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.