Growth Operations Manager

About MAX:

MAX is a team of passionate people building digital infrastructure to deliver the future of mobility in Africa and Emerging Markets. We attract people with conviction who are willing to bring new ideas and perspectives to a problem that affects everyone on the planet. 

At MAX, you’ll have a unique opportunity to align your passion with a meaningful mission. 

You will get a real opportunity to grow and make a real lasting impact on the lives of millions of people, and help deliver access to safe, reliable, affordable and sustainable transportation.

Role Overview: Manager, GROWTH OPERATIONS

We are looking for a Manager, GROWTH OPERATIONS who will strategically oversee all aspects of our Growth and Marketing Operations. You will be a strategic thinker with strong organizational and problem-solving skills. You will have strong research experience, an analytical mind and outstanding presentation skills. You will be highly analytical, a self-starter, results-oriented and able to thrive in an entrepreneurial and fast-paced environment.

We are committed to and encourage equal opportunity. 

What You’ll Do:

• Communicate growth objectives to team members
• Maintain updated communication documentation for Growth and Marketing
• Communicate with the team to determine the effectiveness of driver recruitment plans and strategies
• Research and recommend new sources for growth
• Ensure all Growth Processes are followed in line with documented procedures and standards
• Build networks to scale up Growth Operations
• Review Growth Team applicants to evaluate their fit for the role
• Manage and ensure that prospective champions receive a consistent high-quality experience across the funnel
• Ensure the Training and Onboarding Team is thorough in the assessment of candidates
• Ensure that Champions are provided with the right information before activation
• Research new ideas and anticipate future threats and opportunities
• Analyze, identify and suggest untapped candidate pools
• Support in the building of a strong Driver and Customer Community
• Drive marketing and brand development for MAX - People, Champions, Products and Service
• Design and execute detailed data-driven marketing and brand development strategy
• Develop and implement creative and innovative out-of-the-box marketing campaigns to increase TOF
• Execute engaging digital marketing campaigns, offline marketing campaigns and content strategy
• Research and activate new brand development channels
• Research and activate a diverse range of distribution channels for maximum visibility
• Manage creation, publishing and distribution of engaging images/articles/videos/content
• Develop and leverage strategic partnerships and agencies to grow the MAX Brand
• Deliver daily/weekly performance targets across all marketing/engagement channels
• Ensure the Implementation of stated team and company strategies, goals, objectives and procedures
• Ensure the execution of strategies, tactics, funnels and procedures
• Enforce the use of appropriate methods, frameworks and channels to source for and test candidates
• Management of external relationships e.g. recruitment agents/agencies
• Optimize processes for effective and efficient budget use
• Supervise and oversee the Driver recruitment team
• Work with the asset ops team to ensure that the Champion activation process is error-free
• Work with line manager to prioritize business and information needs
• Delegate responsibilities to ensure team members are engaged in the tasks
• Understand recruitment and selection relatedness to workforce planning and its implications for productivity
• Promote the company's mission and values
• Ensure the establishment and maintenance of a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labour regulations and business culture
• Coaching, managing, counselling, appraising and disciplining employees
• Developing, coordinating, enforcing and supporting systems, policies, procedures, and productivity standards
• Ensure Constant update of TOF conversation
• Prepare periodic reports for the Senior Executive to show tasks in progress, the number of candidates searched, found and recruited
• Ensure the record of individual performance of the telesales team

What You’ll Need:

• Bachelor’s or Master's Degree in Sales, Marketing or any related field
• Hands-on experience with creating effective recruitment systems and tools
• Strong working knowledge of developing orientation systems and tools
• Excellent organizational skills and attention to detail
• Strong knowledge of recruitment practices, metrics and guidelines
• Detail oriented
• Excellent leadership and project management skills
• Superb sales and management skills
• Able to initiate and maintain strong relationships with people from all types of background
• Strong problem solver, with a hands-on approach to planning and executing well
• A start-up attitude, willingness to work hard to get things done 
• Ability to make discretionary judgments and to manage and impart confidential information

Want to Join Us? Here’s Why You Should…

At MAX, we encourage diversity and are open to meeting just about anyone with the right passion and skill set regardless of looks, gender, sexual orientation, colour, tribe, nationality, or disability.

The MAX Work Environment:

• Drive: We are building a team where everyone is a leader and therefore run on internal motivation
• Empathy: We have a clear understanding of the problem we are trying to solve and its impact on Africans, we are committed to providing a lasting solution.
• Humility: We are committed to continuous learning and improvement. We learn, unlearn and relearn
• Initiative: We welcome novel ideas and encourage creativity
• Diligence: We take great pride in our work.
• Candor: We value open and honest communication
• Collaboration: We are a team of passionate, innovative optimists, who solve challenging problems and create an impact.
• Bias for Technology: We automate everything

What You’ll Get:

• Competitive pay & benefits
• Flexible work model
• Unrivaled Learning and Development