IT Support Specialist

We’re making zero carbon happen

We’re OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast. 

We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge?

Do great green things with OVO Energy

So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one.

Everyone belongs at OVO

Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. 

We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you.

Where in the world of OVO will I be working?

You will be working in the Enterprise IT team, supporting all of OVO, as it continues to grow and mature as a company. Our IT Support Specialists are the users first point of contact and are responsible for the training, enablement and success of our user community. You will be responsible for driving best practice, product adoption, triaging support issues and becoming advocates for future product enhancements for our users.

What will I be doing?

The Enterprise IT department is a key pillar that supports the OVO community and users on our company mission on a daily basis. Working within the Tech support team includes some of the key responsibilities.

Key responsibilities include:

• Provide 1st & 2nd line support for all IT related issues during OVO’s support hours
• Prioritise support tickets based on business impact and urgency, making full use of the team’s support portal
• Administering and supporting key business critical applications adhering to OVO’s new starter and leaver process and IT Information Security Policy
• Work towards operational Service Levels ensuring response and resolution times meet Service Standards set by OVO Energy
• Proactive identification of recurring faults, and ensuring a complete resolution is put in place to prevent further incidents, following the Problem management process
• Follow IT support processes; Incident, Problem, Change and Configuration management; logging tickets correctly, meeting agreed SLAs and ensuring an exceptional level of support is provided
• Manage OVO’s IT assets and be responsible for purchase, configuration and audit
• Work with suppliers to deliver problem resolutions in line with agreed plan and priority
• Work with all parts of the Enterprise Tech team to ensure OVO receive “a best in class” level of support
• Support the rollout of any Enterprise products to the user community
• Support various audio visual conference events/meetings

Is this the job for me?

• Experience of working as an IT Support Specialist within a dynamic environment
• Service Management/Helpdesk software knowledge
• The ability to time manage and prioritise workload effectively
• Excellent configuration/troubleshooting, analytical and diagnostic skills
• Demonstrated ability to learn quickly and work both collaboratively in a team environment as well as independently in an effective and organized manner, within a complex and challenging environment
• Understanding of technical interdependencies between the "end user" device and the underpinning infrastructure
• Full understanding of local area networking and the setup and configuration of end user devices, such as desktops, printers, wireless access points and other wireless devices
• Good knowledge of Google, Microsoft, Contact Centre and CRM applications
• Demonstrated knowledge of Microsoft Active Directory and Group Policy management in a managed desktop environment
• Experience with IP Telephony/VOIP services
• Proactive, well-organised, and strong attention to detail
• Motivated and enthusiastic individual

Brilliant benefits for a world-changing team

Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home.

For starters, you’ll get 34 days of holiday (including bank holidays).

Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer:

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!