Senior Project Manager - Environment Testing

Position Summary: 

The Senior Project Manager is the liason between the client and the lab, providing exceptional customer service to both internal and external clients for routine and non-routine projects

Essential Duties and Responsibilities:

• Customer Service/Project Management
  • Communicate with clients and the laboratory regarding general/technical issues and questions about analyses, turnaround times, sample status, results etc. via phone and email
  • Provide verbal and written quotations
  • Review client requests and requirements for projects
  • Coordinate complicated routine and non-routine client projects from beginning to end
  • Obtain appropriate work authorization documents
  • Identify and investigate any administrative or technical problems and coordinate resolution/corrective action
• Project Set-up
  • Creates projects in LIMs based on quotes, existing projects or information provided by the client
  • Creates bottle orders
  • Schedules courier as needed
  • Perform updates to existing Projects when needed
• Sample Receipt
  • Reviews sample logins
  • Generates subcontract paperwork
  • Sends client sample receipt confirmation
  • Reviews draft invoice
  • Confirms that any client needed information is recorded in LIMs
• Reporting
  • Creates and issues final deliverables
• Invoicing
  • Reviews final invoice before issuing to client
  • Performs invoice corrections as needed
  • Assist with financial, purchase order and late payment issues as needed
• Other
  • Regular attendance and punctuality
  • Serves as a mentor to less experienced Project Managers
• Other duties as assigned 

Role is 1st shift, 8am-5pm M-F