IT Application Support Specialist

Eurofins BioPharma Product Testing is looking for an Application Support Specialist for European Team. The position is open to multiple Eurofins site locations

ROLES & RESPONSIBILITIES:

• Provide support for P1 to P4 issues and escalate the same to other teams incl. the vendor until a resolution is obtained.
• Perform quarterly audit compliance tasks of the system along with reviews of the applications logs, audit trails and others for the assigned applications to meet GxP requirements to ensure the general maintenance of the system.
• Consult with the application vendor on an on-going basis and educate the end users of best practices.
• Perform testing and patching of Windows updates on Servers and Test PCs and other regular maintenance activities on the applications during weekends to ensure the application is running at its optimal best. Support laboratory instruments.
• Actively participate and execute the required Business Continuity and Disaster Recovery tests.
• Part take in incident, change and problem management among other ITIL services and complete reports in co-ordination with the Computer Systems Validation (CSV) team, Incident / Change (I/C) Management team and local lab QAs.
• Develop documentation for the IT support staff in relation to the installation of the application and its components, its diagnoses and put together a knowledge base of common issues and their fixes along with FAQs.
• Upon request, provide other departments with key application usage statistics so internal billing to the labs can be done accordingly.
• Provide application related reports (ex : up time, performance) to Management as and when required and ensure SLAs are being met.
• Research and test software updates / upgrades prior to installation to ensure compatibility with existing ones.
• Provide technical consultation, training and guidance to the new and existing lab staff.
• Participate in Eurofins Cloud Migration Project and support the labs during this phase.
• Meticulously follow up with other departments to ensure work dependent on them is completed as required.
• This position requires Business Travel of up to 40% during the first two years across Europe.
• Ability to execute IQ,OQ and PQ protocol onsite or remotely is a necessity.
• Hold the ability to switch between Project and Operation roles as required and regularly report on its current status committing to timelines.