Technical Trainer

Technical Trainer

The salary range for this position is dependent on experience level ranging from $85,900 to $107,375.

Conducts ongoing evaluations to ensure effectiveness of training programs and recommends modifications as necessary for the NY Customer Service organization. Updates and conducts as necessary, routine and standardized training programs. Develops and conducts complex training programs and associated internal communications in response to organizational needs. May serve as a lead trainer to junior staff. Conducts quality monitoring of customer representatives. Maintains records of training activities and employee progress and monitors effectiveness of programs.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

Administers, organizes, and conducts training and educational programs in connection with corporate and customer services initiatives that impact the CRC and/or regional customer service. May develop internal communications for customer service explaining policies and procedures and business initiatives. Conducts ongoing evaluations to ensure effectiveness of programs and recommends modifications as necessary. Reviews system generated reports to assure customer satisfaction and ensure adherence to customer service business practices. Updates routine and standardized training programs. May maintains records of training activities and employee progress and monitors effectiveness of programs.

Required Qualifications

• Minimum years of experience: 3+ years of experience in a relevant technical trade

• Bachelor’s degree in engineering, instructional design, or other relevant area of study

• Equivalent experience and education

Preferred Qualifications

• Completed apprentice program or other relevant trade qualifications.

• Experience in safety related regulations such as OSHA and any potential state mandated regulations.

• Previous training experience

Competencies

• Growth & Continuous Improvement

• Initiative & Change

• Focused on Results

• Customer Centric (internal and/or external)

• Communication

• Collaboration

• Leadership (people managers/leaders)

Disclaimer

AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportunity employer and does not discriminate on the basis of an individual’s sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.

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Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables

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Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.

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