Receivables and Collections Specialist

Job Responsibilities

• Providing regional support to multiple Branches in areas of accounts receivable and collections
• Consistently work to track and obtain outstanding company revenues
• Follow-up on invoices submitted to ensure prompt and timely payment and escalates issues, as necessary
• Make a large number of calls to troubleshoot payment discrepancies and establish resolution
• Document in detail phone calls, phone numbers, person spoken to, and call information on a consistent basis
• Identify overpayments and/or duplicate payments; and investigate/resolve accordingly
• Process refund requests, in accordance with policies and procedures
• Send past due or demand letters to ensure payments are made in a timely manner
• Help reduce current DSO
• Receive and distribute incoming mail
• Monitors and tracks aged accounts receivable
• Review and verify monthly Client AR Statements as needed
• Identify and resolve any discrepancies between invoices and outstanding receivables
• Manage multiple shared inboxes
• Conduct in person and video meetings weekly with various branches to cover actions items with outstanding AR
• Management and reconciliation of multiple Branches current AR
• Handle Credit card payments by phone
• Assist with Pre-lien process and sign Waivers
• Schedule check pick ups
• Assist with audit preparation and requests
• Collaborate and assist with any corporate requests
• Assist in future acquisitions of possible company mergers
• Other job duties as assigned by Direct Supervisor

Required Qualifications:

• High school education/GED with some college coursework completed
• Valid Driver's License with an acceptable driving record
• Strong verbal and written communication skills, detail-oriented with excellent organizational skills
• Excellent customer verbal and written customer service skill
• At least 5 years of recent experience in Accounts Receivables and or Collections Business 2 Business experience
• Previous experience in the construction industry is preferred but not required
• Previous experience conducting meeting with various levels of management
• Prevailing Wages and State specific construction experience a huge plus!
• Ability to effectively communicate information to and work with all levels of the organization
• Commitment to accuracy and eagerness for resolving errors and problems
• Excellent attention to detail and time management skills
• Strong analytical and investigation skills. Must be able to resolve invoice discrepancies in a timely manner and be resourceful
• Excellent problem-solving skills with a can-do attitude
• Ability to multi-task, plan, organize and prioritize day-to-day operations.
• Must have excellent interpersonal skills; able to communicate in a helpful and informative manner in person and on the telephone, and work in a team-oriented environment.
• Ability to follow and retain instructions and learn new tasks quickly while working in a faced paced environment with a high volume of account invoices
• Great understanding of MS Office products, including Word, Excel and Teams

Preferred Qualifications:

• High school education/GED with some college coursework completed
• Valid Driver's License with an acceptable driving record
• Strong verbal and written communication skills, detail-oriented with excellent organizational skills
• Excellent customer verbal and written customer service skill
• At least 5 years of recent experience in Accounts Receivables and or Collections Business 2 Business experience
• Previous experience in the construction industry is preferred but not required
• Previous experience conducting meeting with various levels of management
• Prevailing Wages and State specific construction experience a huge plus!
• Ability to effectively communicate information to and work with all levels of the organization
• Commitment to accuracy and eagerness for resolving errors and problems
• Excellent attention to detail and time management skills
• Strong analytical and investigation skills. Must be able to resolve invoice discrepancies in a timely manner and be resourceful
• Excellent problem-solving skills with a can-do attitude
• Ability to multi-task, plan, organize and prioritize day-to-day operations.
• Must have excellent interpersonal skills; able to communicate in a helpful and informative manner in person and on the telephone, and work in a team-oriented environment.
• Ability to follow and retain instructions and learn new tasks quickly while working in a faced paced environment with a high volume of account invoices
• Great understanding of MS Office products, including Word, Excel and Teams