Service Administrator

SMARDT is the world's largest manufacturer of oil-free centrifugal chillers. With operations in Australia, Canada, USA, Germany and China, SMARDT's revolutionary high efficiency machines are driving rapid growth across key world markets.

POSITION SUMMARY:
Service Administration is responsible for providing support to the Product Support and Service team. This involves a range of administrative and clerical duties including data entry, filing and handling telephone queries.

MAIN DUTIES/RESPONSIBILITIES:

• Handle telephone calls from clients and field staff.
• Maintain information in relevant systems (including Microsoft Dynamics Navision and Excel).
• Collate, sort, scan and file paperwork.
• Liaise with internal staff to assist in handling queries.
• Assist with the planning and delivery of training on site.
• Assist with creating service jobs and purchase orders. 
• General administrative duties.
• Always maintain safe work practices. 
• Other duties as required.

KEY SELECTION CRITERIA:

• Relevant qualifications in office administration or progression toward a relevant qualification (an advantage).
• Experience in a similar administration role (minimum 2 years).
• Experience in a customer service or support role (desirable).
• Good customer service skills.
• Strong communication skills (written and verbal).
• Good attention to detail. 
• Sound computer skills in a Microsoft Windows Environment.
• Good time management and organisational skills.

CORE COMPETENCIES:

• Aptitude for handling several tasks simultaneously.
• Can-do attitude, able to learn and take on a range of tasks. 
• Customer focused and committed to high standards of service and support.
• Effective coordination, planning and administration.
• Objective problem solving to address issues. 
   

DISCLAIMER:

This is a great opportunity to join a global company based locally in Bayswater North.

All prospective employees must successfully pass a pre-employment medical and drug/alcohol test and national police history check.
 

Applicants must be eligible to work in Australia.

SMARDT does not accept referrals from employment businesses and/or employment agencies in respect to the vacancies posted on this site. All employment businesses/agencies are required to contact SMARDT'S human resources department to obtain prior written authorisation before referring any candidates to SMARDT. In the absence of such written authorisation being undertaken, it shall be deemed that SMARDT will not be liable for any fees arising from such actions and referrals from employment/business agencies in respect of the vacancies posted on this site.

To apply for this position, please click the Apply Now button and submit your resume outlining your relevant skills and experience.