Volume Product Service Technician
Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Job Summary:
Reporting to the Manager, Volume Product Service in our Hudson, NH facility, the Volume Product Service Technician plays a critical role in preserving Teledyne FLIR’s position as the Global Leader for test and measurement and thermal imaging product solutions through failure diagnosis and repair of customer owned test and measurement, handheld thermal, Personal Vision and Security camera products. The work environment is team-based, and collaboration is encouraged. Compliance with Global Trade, and ISO directives is a requirement of the position.
Primary Duties & Responsibilities:
- Receives general guidance and work assignments that are moderate in complexity; leverages knowledge and skills to interpret customer documentation and performs functional testing leading to failure diagnosis/fault isolation and repair of Test & Measurement, Thermal Imaging, and IP-based Visible Security camera products
- Employs knowledge of electronics theory, fault isolation and repair processes to return systems to fully operational condition
- Performs modular and component-level repair actions utilizing the full range of tools common to the electronics trade
- Performs post-repair alignment/calibration and full functional tests to validate effectiveness of repair work
- Documents all repair actions using SAP PR1 service module
- Communicates with internal staff and customers via the Oracle case management platform
- Ensures compliance with ISO 9001 quality policies and procedures
- Prepares itemized customer-facing service estimates; interacts with customer service representatives to provide
- estimates, status updates and related information leading to a positive customer experience and business growth
Job Qualifications:
- AS in an electronics/engineering discipline and three years of experience in the electronics trade, preferred.
- Well qualified candidates with a blend of formal education and work experience will be considered
- Knowledge of networked computer information systems
- Hands-on experience with electronic test equipment and tools common to the trade
- Demonstrated knowledge of electronics systems maintenance and repair methods. Knowledge of thermal imaging products is a plus
- Experience with embedded programming languages and PC repair techniques is preferred
- Ability to task organize and work within a team to complete time-sensitive assignments
- Must employ strict attention to detail and respond positively to unplanned changes in work assignments
- Verbal and written correspondence in English is required to perform assigned tasks
Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.