Account Manager

ION Solar is one of the nation's fastest-growing, full-service residential solar companies. With offices in eight states across the country and a growing workforce of over 700 employees, ION Solar is providing a simple, affordable way for homeowners to switch to solar.

Sales Rep Liaison contributes to Ion Solar by working with sales reps to solve problems and increase cash flow while fulfilling special requests as needed from management. We are seeking a self-motivated problem-solver who can communicate complex issues in a professional manner to solar sales representatives and customers and then coordinate the solution quickly and effectively.

Duties/Responsibilities:

• Address Inbound concerns from our outside sales representatives in regard to specific customers, broad issues, complaints or problems
• Take the lead on difficult projects and coordinate with multiple internal departments to solve the problem.
• Communicate and outline plans and solutions to customers.
• Monitor solar projects and identify potential timeline delays.
• Create customized reports and resources for sales reps in the field.
• Provide trainings and regular updates to sales reps and managers in your market
• Act as a utility player to complete special projects as they come up
• Act as a primary point of escalation for customers

Required Skills/Abilities:

• Ability to type at least 45 words per minute.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to develop solutions to difficult problems

Education and Experience:

• A high school diploma or equivalent is required
• Customer service experience required
• Solar experience recommended but not required

Working Conditions:

Fast-paced, open floor office environment with significant computer and phone usage. Utilization of complex systems. Speed and accuracy are essential to the successful completion of tasks.

Prolonged periods sitting at a desk and working on a computer. Regular requirement to talk, or hear; frequent requirement to stand, walk, reach, bend or lift up to 20 pounds. The noise level in the work environment is typical of that of an office. May encounter interruptions throughout the work day.

Compensation/Benefits:

• Competitive wages
• Health/Vision/Dental insurance
• 401(k)
• Paid time off and paid holidays
• Paid birthday off

ION Solar is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.