Client Service Specialist I

Client Service Specialist I responsibilities include, but are not limited to, the following:

Client Interaction

• Answering calls with clients to better serve their needs and to transfer any calls to the appropriate department as needed.
• Set up/verifying new clients as needed according to protocol and follow through with any issues that are involved with the client set up process
• Send a new requisition to the clients as needed

Requisition Processing

• Work closely with clinical lab to ensure all requisitions have been accessioned and there are no issues holding up resulting of patient result

• Complete data entry for specimen orders into LIS
• Follow procedure as it pertains to late arrivals
• Sort all requisitions when needed as procedure requires
• Complete data entry for all specimen orders
• Scan documents into record documentation system as needed
• Process all web requisitions as the procedure states
• Process all EMR orders as the procedure states
• Add MDs to needed requisitions as needed
• Check reported basket at the end of each day
• Recognize and escalate mis-sorts and mis-batches to Representative I or II

Specimen Processing

• Verify all documents are in View Wise

• Be alert to the need of any process changes daily to maintain appropriate turnaround time
• Understand and meet process for turnaround times – involve Representative II or manager if needed
• Process all specimen splits as the procedure states (as needed)
• Knowledgeable on specimen requirements and handling procedures. Serve as a resource for Lab Assistants.

Administration/Other

• Notify manager of any client concerns that you feel needs immediate attention
• Observe compliance when it comes to PHI information (with information lying around or on your computer)
• Use PPE per policy when in the laboratory
• Contact IT if needed to resolve issues, this can involve program issues to equipment issues. (establish a helpdesk ticket for all issues)
• Keep Client Service department and your personal area neat and clean
• A day’s schedule can be affected by specimen delivery delays, possibly resulting in later arrival times or later finish times. Flexibility with scheduling, within reason, is required.
• Weekend and holiday work is required.
• Work during adverse weather conditions, as much as safety will allow, is required

• Maintain the scanning room is clean and picked up. All requisition folders are in their place and not left out on the tables.
• Check email daily when at work, maintain all mandatory education, and adhere to attendance policy.
• Other duties as needed