Location: Flexible in the UK
Working hours: Full time hours, flexible working
We’re making zero carbon happen
We’re OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast.
We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge?
Do great green things with OVO Energy
So much has changed since we launched in 2009. Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one.
Everyone belongs at OVO
Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences.
We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you.
Where in the world of OVO will I be working?
You’ll be working as part of Customer Care within OVO Retail and will be at the heart of enabling the transformation to a digital at scale, customer centric business with intelligent operations powered by unified, modern technology. You’ll champion customer excellence and be empowered to make a difference on a global scale through enabling our Plan Zero objectives.
You’ll be part of Operational Excellence, established to measure performance, create insight and oversee and deliver initiatives that create, improve or transform capability - keeping the customer at the heart of the agenda.
What will I be doing?
Reporting into the Head of Operational Excellence this senior role will lead the identification, design and delivery of medium and long-term opportunities to improve our business as a system and create our pathway to our future state business.
We're looking for someone who will bring deep business change, design and improvement experience to bear, enabling us to successfully simplify and unify our Retail estate.
You’ll be part of the Operational Excellence Leadership Team (OELT) and help develop a world-class and progressive team that challenges the business to keep moving forward and works with them to deliver our collective goals. You’ll also play a key role in Operational Excellence and drive the operational improvement and transformational change agenda.
We're ideally looking for someone with significant experience delivering operational and customer excellence initiatives as part of a transformation and investment agenda; someone who has a passion for continuous improvement and putting the customer at the heart of the agenda.
Key responsibilities include:
Is this the job for me?
Brilliant benefits for a world-changing team
Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home.
For starters, you’ll get 34 days of holiday (including bank holidays).
Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.
Here’s a taster of what’s on offer:
For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more
For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations
For your home
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers
For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans
Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.
Oh, and one last thing...
We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!