Working at Freudenberg: We will wow your world!

Responsibilities:

• Provide first or second-level support for all users with hardware, software, and application issues
• Ask customer targeted open-ended questions to quickly understand the root of the problem
• Maintain inventory of all equipment, software, and software licenses
• Assist with onboarding of new users
• Install, test, and configure new workstations, peripheral equipment, and software
• Document all implemented solutions
• Properly escalate unresolved issues to appropriate internal teams
• Offer remote support to allocated users
• Manage users and rights in Active Directory
• Provide prompt and accurate feedback to customers

Qualifications:

• Bachelor in IT is preferred
• Minimal experience in a similar position
• Good understanding of computer systems and networking
• Very good knowledge of Windows 7, 8 or 10
• Basic knowledge of Remote Access
• Systems/VPN
• Good level of German and English language
• Excellent problem-solving and communication skills
• Highly self-motivated

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.