Senior Account Manager

Senior Account Manager

Job Description

Full Harvest is a high-growth, VC-backed AgTech startup solving food waste (Fast Company’s #1 World Changing Idea in Food in 2020). We are the first B2B marketplace connecting farms with food & beverage businesses to sell imperfect and surplus produce, while digitizing one of the largest and most important industries that is still stuck in the dark ages.

More than ¼ of all edible produce globally goes to waste annually on-farms. We are solving this problem with our marketplace to help farmers easily sell their excess and have more transparency into the market. Our vision is three-fold: lower the cost of healthy food production, bring additional revenue streams to farmers, while significantly reducing wasted food and resources. A win-win-win for farmers, food companies and the planet.

The Role:

We're looking for a Senior Account Manager to support our rapid marketplace growth, responsible for retention and growth of Full Harvest food & beverage company buyers.  You will be the main point of contact for these customers and will work closely with our operations and supply teams to create a first-class customer experience. You will be expected to visit accounts on a quarterly basis, at least 10% travel. The position will report to the Head of Sales. You will join a friendly, driven and passionate team, determined to solve food waste. 

What You’ll Do:

• Customer relationship management with a focus on providing consistency and excellence in customer service and customer satisfaction
• Develop and encourage new and repeat business opportunities with assigned customers.  Continuously seek out opportunities to cross-sell and upsell list of assigned accounts to achieve or exceed department goals
• Build trust quickly with customers and internal teams through demonstrated process expertise in monitoring account satisfaction. You must be able to identify customer problems and coordinate with suppliers and operations team members to remedy situations in a timely manner.
• Leverage CRM data to initiate customer outreach based on customer supply needs and Full Harvest supply match
• Analyze the strategic competitive landscape and customer needs so you can effectively position Full Harvest solutions within prospective accounts
• Identify and coordinate timely involvement of operations and supply resources in the sales cycle to increase efficiencies and improve customer experience
• Communicate all industry related information and data to customers that will contribute to their growth and education
• Understand customer produce categories and profit margins to develop plans for growth and profitability
• Analyzing sales data in order to identify trends and make insightful recommendations and ensure success metrics are met

Our Ideal Candidate Has and Is:

• 5+ years of Account, vendor management or customer success experience with some experience working within a fast-growing company
• At least 2+ years specifically managing Tier 1 Accounts
• Experience working with fresh produce, CPG, or other similar industries preferred
• Developed new and repeat revenue with large, complex customers through cross selling and up selling existing accounts
• Used an analytical, data-driven approach to problem solving and a track record of driving results through continuous improvement 
• Demonstrated success and enjoys working in fast-paced business environments, executing in the face of ambiguity and constant change
• Start-up experience, especially B2B or SaaS, a plus
• Been formally trained and consistently used a sales/account management methodology

How We Operate:

As a team, we are focused on our mission of empowering sustainability solving food waste and we strive to do this by executing in the following ways:

• We are results focused and rely on each other to accomplish our goals
• We deliver consistently strong performance
• We go to great lengths to understand and delight customers
• We give and receive candid and direct feedback
• We admit mistakes openly and are not afraid to ask for help
• We look for solutions in unexpected places

What We Offer:

• Opportunity to work on a great mission- solving food waste
• A fun, challenging environment that will give you the chance to significantly grow and learn
• Competitive salary and meaningful equity
• Medical, Dental and Vision coverage
• 401k benefits

Full Harvest is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Looking for more info about us? Take a look at our recent article featured in TechCrunch