Your mission We are looking for you to join our Sungrow team as our new EU Digitalization Support Engineer!   What does a EU Digitalization Support Engineer do, you might ask? Well, this role is allowed to do the best part of our everyday work – to still the hunger for sustainable energy!    In a little more detail, this is what you will do in your day to day job: <ul><li>Act as onsite support to assist internal users on SAP-S4 system in daily support, Q&amp;A, system training, etc.</li><li>Identify and trouble shoot application problems leveraging your business &amp; technology knowledge in SAP SD module, MM and FICO are preferred.  </li><li>Escalate enquires in a timely manner to level-3 / level4 support for fixes or to internal subject matter experts for issues requiring clarification</li><li>Contact third party vendors when appropriate to request more assistance or report issues with functionality</li><li>Document resolutions and workarounds in the knowledge base</li><li>Build trust with internal users by regularly demonstrating a high level of expertise and professionalism</li><li>Work closely with Headquarter team in issue report, root cause analysis and prospective requirements synchronization.</li></ul> Your profile All right, all right, so I hope you are now aware of what is up for you. Let's see what background should you have in order to feel comfortable with this role: <ul><li>At least 5 years of experience in IT areas, such IT solution implementation, IT support, etc.</li><li>At least 3 years of experience in SAP-S4 SD module. MM/FICO experience is preferred.</li><li>Fluent in English (oral and written) with excellent communication skills, bilingual in English and Chinese are preferred.</li><li>Experience using MS office solution.</li><li>A passion for technology and desire to provide superior customer service</li></ul> Why us? We are the renewable energy titan, like no other out there; join us, and make an impact on this world`s hunger for clean power!

The sun is the solution to most of our energy challenges. The ability to harvest solar power and deliver it where and when it is needed exists. We just need to start using it. Sungrow's cutting-edge technology for residential, commercial and large-scale energy generation plants utilizes state-of-the-art PV power generation and system integration technologies to harvest and store this abundant energy and thus provide clean power for all, today, tomorrow and beyond.

EU Digitalization Support Engineer - Germany

Your mission We are looking for you to join our Sungrow team as our new EU Digitalization Support Engineer! &nbsp; What does a EU Digitalization Support Engineer do, you might ask? Well, this role is allowed to do the best part of our everyday work – to still the hunger for sustainable energy!&nbsp; &nbsp; In a little more detail, this is what you will do in your day to day job: <ul><li>Act as onsite support to assist internal users on SAP-S4 system in daily support, Q&amp;A, system training, etc.</li><li>Identify and trouble shoot application problems leveraging your business &amp; technology knowledge in SAP SD module, MM and FICO are preferred. &nbsp;</li><li>Escalate enquires in a timely manner to level-3 / level4 support for fixes or to internal subject matter experts for issues requiring clarification</li><li>Contact third party vendors when appropriate to request more assistance or report issues with functionality</li><li>Document resolutions and workarounds in the knowledge base</li><li>Build trust with internal users by regularly demonstrating a high level of expertise and professionalism</li><li>Work closely with Headquarter team in issue report, root cause analysis and prospective requirements synchronization.</li></ul> Your profile All right, all right, so I hope you are now aware of what is up for you. Let's see what background should you have in order to feel comfortable with this role: <ul><li>At least 5 years of experience in IT areas, such IT solution implementation, IT support, etc.</li><li>At least 3 years of experience in SAP-S4 SD module. MM/FICO experience is preferred.</li><li>Fluent in English (oral and written) with excellent communication skills, bilingual in English and Chinese are preferred.</li><li>Experience using MS office solution.</li><li>A passion for technology and desire to provide superior customer service</li></ul> Why us? We are the renewable energy titan, like no other out there; join us, and make an impact on this world`s hunger for clean power!

EU Digitalization Support Engineer - Germany

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Sungrow

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