Carrier Performance Specialist

about 2 years ago
Full time role
Seattle, WA, US... more
Seattle, WA, US... more

Company

Convoy is the most efficient digital freight network. We connect shippers to carriers to move millions of truckloads, saving money ...

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Job Description

Convoy is transforming the $800 billion trucking industry, where even 10 years ago, most truck drivers did not have smartphones and paper driver logs were common. In 2015, Convoy launched the digital freight movement with an open and fully connected marketplace for brands and manufacturers to work directly with freight carriers who move truckload shipments throughout the country. This ‘Digital Freight Network’ is powered by machine learning and automation, and supported by a broad, ever-growing set of features that benefit both sides of the marketplace.
We’ve been honored to work with some great companies, such as Unilever, The Home Depot, and Procter & Gamble. We’ve also been backed by world-class investors, including Google, YCombinator, Fidelity, Greylock Generation, Lone Pine, T. Rowe Price, Baillie Gifford and the founders and CEOs of Amazon, Salesforce, eBay, LinkedIn, Expedia, Dropbox, Starbucks, and others. We are proud to have been named a CNBC Disruptor 50 Winner (3x), a Fast Company World Changing Idea, a LinkedIn Top Startup, a Forbes' Best Startup Employer, one of Fortune Magazine's 'Impact 20' list, a best place to work in Washington State, a BloombergNEF Pioneer winner, and more.
This is your opportunity to collaborate with an incredible group of people and help transform the freight industry. Join Convoy and help us transport the world with endless capacity and zero waste.

About Carrier Performance: Carrier Performance is critical to Convoy's success and it plays a role in every Convoy operational team. The team’s role is to maintain and foster a high quality network of tens of thousands of trucking companies, and to mitigate risk to Convoy and its customers. We provide analysis, research and guidance for Convoy as it expands into new geographies, services, and equipment types, and as trucking regulations change. The team comprises people from diverse backgrounds and ways of thinking, pulling from the transportation industry, software and retail. We hire people who fit the attributes and values that we hold in high regard such as creative problem solving, outcome orientation, customer service, humility, and great communication.
About You:You thrive on solving problems and providing incredible service. Seeing tangible results from your hard work is important for you. You are a problem solver and a generalist who is equally as comfortable talking to a truck driver as you are analyzing trends in a spreadsheet. You are good at process improvement and cross team collaboration. You are a confident and skilled communicator. You understand why Convoy is the future of freight and are excited to take us to the next level!

You will:

  • Build trust with our carrier network through high quality responses to inbound communications and effective direct outreach in relation to carrier performance questions and concerns, steeped in fairness, transparency, and timeliness.
  • Support network performance maintenance and progression as it applies to carrier performance and behavior, shipper expectations, and internal collaborations.
  • Provide support and guidance to internal teams on carrier performance policies, processes, and related issues.
  • Research to provide policy and process guidance on new geographic, program & freight expansion initiatives.
  • Support team experiments and initiatives.

We're looking for someone who has:

  • A Bachelor's degree or (4+ years in the military)
  • 1-3 years of experience related to strategy development, operations, or customer service.
  • Excellent written and cross-functional communication skills
  • An analytical problem-solving mindset
  • A positive, tenacious and proactive attitude
  • A strong team player mindset that leads through actions and overall attitude
  • Excel or SQL experience a plus
  • Startup or tech experience a plus


Benefits: Employees' wellbeing is top of mind for the Convoy team. Outside of offering excellent medical, dental, and vision benefits, we also offer the following: 
* On demand mental and emotional health benefits through Lyra * On demand primary care through 98.6* Generous paid time off* Paid parental leave program * Fertility benefit solutions via Progyny * Child-care and adult/elder-care options through Bright Horizons* Opportunity to join and contribute to one of our Employee Resource Groups* Ability to make a real world impact!
Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!

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