Residential Service Network Manager

About Omnidian

 

Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.

 

As a Residential Service Network Manager, you will facilitate communication and workflow between the Omnidian’s Residential Operations Team and our national network of Field Service Partners to ensure an excellent client experience.  You will manage Field Service Partner relationships and performance while having unique opportunities to enhance efficiency and drive improvements to field service operations.  You'll be joining a team of industry experts that are passionate, motivated and purpose-driven. We work with high levels of accountability, respect, and transparency, and we approach our work fearlessly, learn quickly, improve constantly, and celebrate our achievements!

 

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

 

- Source, vet, qualify, and sign (contracting) new FSPs and Channel Partners

- Assist with FSP and Channel Partner onboarding and training

- Support Business Development and Sales initiatives

- Provide data, validate FSP bandwidth/technical/safety/training capacity

- Drive Health, Safety, Security, and Environment (HSSE) build-out and FSP compliance

- Assist with development of universal Field Reporting tool

 

- Manage Field Service Partner (FSP) relationships and relay feedback to ensure operational efficiency between Omnidian and our FSPs/Channel Partners

- Provide Field Service Network overview training for new Omnidian Operations members

- Serve as a conduit between Omnidian Residential Operations and Field Service Partners to ensure alignment and efficiency of high priority/batch projects

 

 Who You Are

- 3+ years of Residential Solar PV Industry/Subcontractor Management Experience

- ARTful: Accountability, Respect, Transparency

- Highly Responsive and Organized

- No significant email backlogs

- 1 Business Day response time

- Proactive and Results Driven

- Excellent Written and Oral Communication Skills

- Strong ability to coalesce meaningful action among multiple stakeholders with competing priorities

- Exceptional Attention to Detail

- Data Analytics a Plus

-  C-46, C-10, General A, or General B license a Plus

 

 

We strongly believe that diversity of experience, perspectives, and background will lead to a better

environment for our employees and a better product for our customers. We are committed to the

principle of equal employment opportunity for all employees and to providing employees with a work

environment free of discrimination and harassment. We value diversity and inclusion and are

committed to ensuring our hiring and retention practices as well as our office culture reflects this

value.

 

 

Omnidian is an equal opportunity employer.  We are committed to diversity in the workplace.  We make employment decisions on the basis of merit and business need.  We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.